Logistics Operations Supervisor NORTAM

CMA CGM; Ciudad de México; On-site; MXN 500,000 - 700,000; Full time

Job summary

CMA CGM Group in Mexico City is seeking a Logistics Operations Supervisor for the NORTAM region to lead Freight Forwarding operations across Ocean and Air Import/Export, guiding Team Leaders and frontline staff toward service excellence and KPI-driven performance.

You will collaborate with cross-functional teams and drive continuous improvement in a fast-paced SSC environment, fostering compliance and operational excellence.

Qualifications

• 7 to 12 years of experience in Freight Forwarding operations.
• Strong experience managing Ocean and Air Import & Export operations end-to-end.
• Experience supervising Team Leaders and operational staff in a freight forwarding or SSC environment.
• Experience managing operational KPIs, SLAs, productivity, and customer satisfaction metrics.
• Experience handling operational escalations, customer service issues, and process improvements.
• Experience in fast-paced, multinational, KPI-driven environments.

Responsibilities

• Supervise and lead Team Leaders and operational teams responsible for Ocean and Air Import & Export activities, ensuring operational performance and service quality standards are achieved.
• Monitor operational KPIs, productivity, SLA compliance, shipment execution, and customer satisfaction metrics, implementing corrective actions when required.
• Drive operational excellence by identifying process improvement opportunities, increasing efficiency, and standardizing best practices across teams.
• Manage escalations related to shipment delays, operational risks, customer complaints, compliance issues, and service failures, ensuring timely resolution.
• Ensure compliance with company SOPs, international trade regulations, customs requirements, and customer-specific operational procedures.
• Collaborate with cross-functional stakeholders including Customer Service, Sales, Pricing, Finance, Compliance, and Leadership teams to align operational priorities and business objectives.
• Support talent management activities including coaching, performance management, succession planning, onboarding, training, and employee development for Team Leaders and operational staff.
• Lead workforce planning, resource allocation, operational capacity management, and change management initiatives to support business growth and operational stability.

Skills

Leadership

Team management

KPIs & SLA tracking

Stakeholder management

English proficiency

Change management

Analytical thinking

Cross-functional collaboration

Education

Bachelor’s degree in International Business

International Trade

Business Administration

Transportation or related field

Tools

CargoWise

Job description

Logistics Operations Supervisor NORTAM

Ciudad De Mexico - Citi Insur Building, MEX

Air Freight Permanent contract Full Time

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, weRise inMotion. Your career is always on the move,growingas fast and as far as your ambition takes you. Join a global team ofnearly 200nationalities, shaping the future of global trade, moving essential goods, forging newpaths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and thechance to make a meaningful impact. This is more than a job.It’sa journey on which you rise.

Job Purpose

To lead, supervise, and optimize Freight Forwarding operations across Ocean, Air, Import, and Export activities by managing Team Leaders and operational teams, ensuring service excellence, operational efficiency, customer satisfaction, compliance, and achievement of business KPIs while driving continuous improvement and fostering a high-performance culture within the Shared Service Center (SSC).

Key Responsibilities

1. Supervise and lead Team Leaders and operational teams responsible for Ocean and Air Import & Export activities, ensuring operational performance and service quality standards are achieved.
2. Monitor operational KPIs, productivity, SLA compliance, shipment execution, and customer satisfaction metrics, implementing corrective actions when required.
3. Drive operational excellence by identifying process improvement opportunities, increasing efficiency, and standardizing best practices across teams.
4. Manage escalations related to shipment delays, operational risks, customer complaints, compliance issues, and service failures, ensuring timely resolution.
5. Ensure compliance with company SOPs, international trade regulations, customs requirements, and customer-specific operational procedures.
6. Collaborate with cross-functional stakeholders including Customer Service, Sales, Pricing, Finance, Compliance, and Leadership teams to align operational priorities and business objectives.
7. Support talent management activities including coaching, performance management, succession planning, onboarding, training, and employee development for Team Leaders and operational staff.
8. Lead workforce planning, resource allocation, operational capacity management, and change management initiatives to support business growth and operational stability.

Education & Qualifications

1. Bachelor’s degree in:

• International Business
• International Trade
• Business Administration
• Transportation or related field

2. Strong knowledge of Freight Forwarding operations and international logistics processes.

3. English skills

• Advanced English proficiency (written and verbal).
• Ability to lead operational meetings, escalation discussions, and customer communications in English.
• Strong business writing skills for reporting, presentations, and executive communication.
• Ability to communicate effectively with global stakeholders, customers, and leadership teams.
• Strong understanding of freight forwarding terminology and international logistics communication.

Experience

1. 7 to 12 years of experience in Freight Forwarding operations.

2. Strong experience managing Ocean and Air Import & Export operations end-to-end.

3. Experience supervising Team Leaders and operational teams in a freight forwarding or SSC environment.

4. Experience managing operational KPIs, SLAs, productivity, and customer satisfaction metrics.

5. Experience handling operational escalations, customer service issues, and process improvement initiatives.

6. Experience working in fast-paced, multinational, and KPI-driven environments.

Special Knowledge & Skills

• Advanced knowledge of international freight forwarding operations and shipment lifecycle management.
• Expertise in Ocean and Air Import & Export operational processes.
• Strong understanding of customs compliance, trade regulations, and shipping documentation.
• Knowledge of Incoterms, carrier operations, and transportation management.
• Strong leadership and people management skills.
• Ability to analyze operational KPIs, productivity metrics, and service performance indicators.
• Experience using freight forwarding systems such as CargoWise or equivalent platforms.
• Strong analytical, organizational, and decision-making skills.
• Advanced proficiency in Microsoft Office tools, especially Excel and reporting tools.

Interpersonal & Communication Skills

• Strong leadership and team management capabilities.
• Excellent verbal and written communication skills.
• Strong stakeholder management and relationship-building abilities.
• Ability to coach, mentor, and develop Team Leaders and operational teams.
• Strong problem-solving and decision-making skills.
• Ability to manage conflict, escalations, and high-pressure operational situations effectively.
• Strong organizational and prioritization skills.
• Customer-centric mindset with focus on operational excellence and service quality.
• Adaptability and agility in changing operational environments.
• Strategic thinking and business acumen.
• Change management and organizational leadership capabilities.
• Strong negotiation and influencing skills.
• Ability to lead cross-functional and multicultural teams.
• Presentation and executive communication skills.
• Continuous improvement mindset with focus on innovation and operational transformation.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [e-mail]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with unfamiliar individuals.

Information at a Glance

Rise in motion with CMA CGM Group: where ambition meets opportunity.

Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging newpaths, and pushing boundaries to serve an ever-changing world.

The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and thechance to make a meaningful impact. Thisis more than a job. It’s a journey on which you rise.