Freight Forwarding Operations & Customer Service Pro

The Peninsular and Oriental Steam Navigation Company; Ciudad de México; Presencial; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

DP World in Mexico City is seeking a Freight Forwarding Operations and Customer Service Agent to build and maintain strong relationships with key customers, address their concerns, and ensure satisfaction across export/import shipments. You will manage files and coordinate with carriers to ensure accurate documentation and on-time execution.

The role requires a graduate degree and at least three years of recent Freight Forwarding and customer service experience.

Formación

• Graduate in any field.
• At least 3 years of relevant and recent experience in Freight Forwarding Operations and customer service.
• Freight Forwarding experience is mandatory.

Responsabilidades

• Manage file creation and all services associated with freight forwarding and logistics.
• Assist with account start-up; liaison with sales to ensure required documentation/information for the SOP are provided.
• Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing.
• Assist clients with day-to-day export/import documentation to ensure proper execution of transportation files.
• Provide clients with complete flight/sailing details to ensure proper flow of information.
• Liaise with Airlines/Ocean lines to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files.
• Liaise with DPW internal Network and external Partner Agents to guarantee the best possible service assistance.
• Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file.
• Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload.

Conocimientos

Freight Forwarding Ops

Customer Service

Educación

Bachelor's degree

Descripción del empleo

DP World in Mexico City is seeking a Freight Forwarding Operations and Customer Service Agent to build and maintain strong relationships with key customers, address their concerns, and ensure satisfaction across export/import shipments. You will manage files and coordinate with carriers to ensure accurate documentation and on-time execution.

The role requires a graduate degree and at least three years of recent Freight Forwarding and customer service experience.