Freight Claims Transportation Administrator

Johnson Controls; San Pedro Garza García; Hybrid; MXN 450,000 - 600,000; Full time

Job summary

Johnson Controls is seeking a Freight Claims Administrator to support the Freight Audit and Payment (FAP) activity for JCI Business Units. You will monitor third-party FAP processes, ensure timely filing and follow-up on freight claims, and analyze metrics to drive improvements.

The role requires 5+ years in freight audit/claims, knowledge of NMFC tariffs, and strong Excel and communication skills. This is a full-time position based in Mexico with cross-functional collaboration across plants and

Qualifications

• Advanced English in a professional setting.
• Bachelor’s degree in Finance, Business, Operations Management or related Logistics field.
• Minimum 5 years of direct Freight Audit and Payment and claims administration experience.
• Experience with NMFC claims related tariffs.
• Strong knowledge of the Logistics industry including distribution, warehousing, manufacturing, import/export, supply chain management.
• Proactive, entrepreneurial mindset with ownership of results.
• Advanced Excel skills and ability to analyze data to drive improvements.
• Excellent communication across all organizational levels.

Responsibilities

• Review and monitor FAP processes for proper controls and audit procedures; drive corrective actions when deficiencies are found.
• Ensure transportation providers receive and process claims within designated timeframes.
• Provide data-driven analytics to track freight claims and improve metrics; create KPI reports.
• Post and update freight claims weekly for logistics managers; ensure timely information for payments.
• Collaborate with carriers, leadership, and category managers to review open claims.
• Engage with JCI insurance on claims-related matters and support training for claimants.

Skills

Advanced English

Strong analytical skills

Excellent communication

Team player

Education

Bachelor’s degree in Finance/Business/Operations Management or related Logistics

Tools

Microsoft Excel

Job description

## Freight Claims Transportation AdministratorApply: San Pedro Garza Garcia-Nuevo Leon-Mexico: Full time: Posted Today: WD30283143**What you will do** This position is part of the team supporting the Freight Audit and Payment (FAP) activity for all JCI Business Units. The position will monitor and ensure the Third-Party Freight Audit and Payment (FAP) company is filing and following up on freight claims according to JCI standards. Responsibility includes knowing the Business Rules (in relation to claims), and details related to the processing of the claims. A metrics package for measuring the success of the Freight Audit & Payment (FAP) process will also be reviewed, with proactive analysis to improve the metrics and determine root causes. In addition, this position will also work on freight payment administration. **How you will do it**.* Review and monitor the FAP company concerning proper Business Controls and Audit procedures, and when deficiencies are discovered, follow through to ensure corrective action is taken, completed, and put in place.* Ensure our transportation providers receive claims, review claims, and resolve within designated timeframe.* Ensure our partners will provide timely reporting and data-based analytical support to JCI to better track and manage freight claims.* Create and execute claims related KPI’s.* Ensure freight claims are being posted/updated weekly for logistic managers to utilize.* Work with transportation companies/provider, making sure claims are not aging and information is provided timely manner to ensure payment.* Increase recovery percentage on freight claims* Foster collaboration between JCI internal business partners, transportation providers, transportation PBU leadership and plants.* Build enhanced duplicate-checking rules* File, negotiate, and perform KPI’s relative to freight claims administration.* Engage in weekly/biweekly meetings with carriers, operational leadership and category managers to review open claims* Work with the JCI insurance company to resolve claims related matters* Weekly update claims statuses on the master spreadsheet* Utilize and update the Freight claim Power app requests* Support claimants with the proper training to request claims**What we look for Required**· Advanced English· Bachelor’s Degree in Finance, Business, Operations Management or related Logistics field.· The candidate will have direct Freight Audit and Payment and claims administration experience, with at least 5 years experience.· Experience with NMFC claims related tariffs.· Thorough knowledge of the Logistics industry, with experience in some of the following:* + Distribution, warehousing, manufacturing, import/export, supply chain management.· The successful candidate will be a proactive person, who is not afraid to initiate action. You manage your job as an entrepreneur. You are responsible for the success of the job and take action to improve where it is not successful.· Strong analytical skills with mid to expert level of Microsoft Excel skills.· Excellent communication skills and the ability to communicate appropriately at all levels of the organization including written, verbal, and visual communications.· Team player able to work effectively at all levels of an organization with the ability to influence others to move toward consensus.