Freight Claims Transportation Administrator

Johnson Controls, Inc.; San Pedro Garza García; On-site; MXN 420,000 - 660,000; Full time

Job summary

Johnson Controls, Inc. in Mexico is seeking a Freight Audit and Payment specialist to oversee third-party claims processing, performance monitoring, and KPI execution.

The role focuses on ensuring timely filing, proactive analysis of metrics, and collaboration with carriers and internal partners to improve recovery rates. The ideal candidate will have at least 5 years of experience in freight claims administration, strong Excel proficiency, and advanced English for communication across

Qualifications

• Bachelor's degree in finance, business, operations management or related logistics.
• Minimum 5 years of direct Freight Audit and Payment and claims administration experience.
• Experience with NMFC claims related tariffs.

Responsibilities

• Review and monitor the FAP company concerning proper business controls and audit procedures, ensuring corrective action is taken when deficiencies are found.
• Ensure transportation providers receive, review, and resolve claims within designated timeframes.
• Provide data-based analytical support to track freight claims and improve metrics.
• Create and execute claims related KPIs and maintain weekly updates of claim statuses.
• Collaborate with transportation providers and internal stakeholders to manage claims and improve payment timelines.

Skills

Advanced English

Education

Bachelor's degree in Finance/Business/Operations/Logistics

Job description

What you will do

This position is part of the team supporting the Freight Audit and Payment (FAP) activity for all JCI Business Units. The position will monitor and ensure the Third-Party Freight Audit and Payment (FAP) company is filing and following up on freight claims according to JCI standards. Responsibility includes knowing the Business Rules (in relation to claims), and details related to the processing of the claims. A metrics package for measuring the success of the Freight Audit & Payment (FAP) process will also be reviewed, with proactive analysis to improve the metrics and determine root causes. In addition, this position will also work on freight payment administration.

How you will do it

• Review and monitor the FAP company concerning proper Business Controls and Audit procedures, and when deficiencies are discovered, follow through to ensure corrective action is taken, completed, and put in place.
• Ensure our transportation providers receive claims, review claims, and resolve within designated timeframe.
• Ensure our partners will provide timely reporting and data-based analytical support to JCI to better track and manage freight claims.
• Create and execute claims related KPI's.
• Ensure freight claims are being posted/updated weekly for logistic managers to utilize.
• Work with transportation companies/provider, making sure claims are not aging and information is provided timely manner to ensure payment.
• Increase recovery percentage on freight claims
• Foster collaboration between JCI internal business partners, transportation providers, transportation PBU leadership and plants.
• Build enhanced duplicate-checking rules
• File, negotiate, and perform KPI's relative to freight claims administration.
• Engage in weekly/biweekly meetings with carriers, operational leadership and category managers to review open claims
• Work with the JCI insurance company to resolve claims related matters
• Weekly update claims statuses on the master spreadsheet
• Utilize and update the Freight claim Power app requests
• Support claimants with the proper training to request claims

What we look for Required

• Advanced English
• Bachelor's Degree in Finance, Business, Operations Management or related Logistics field.
• The candidate will have direct Freight Audit and Payment and claims administration experience, with at least 5 years experience.
• Experience with NMFC claims related tariffs.
• Thorough knowledge of the Logistics industry, with experience in some of the following:
• Distribution, warehousing, manufacturing, import/export, supply chain management.
• The successful candidate will be a proactive person, who is not afraid to initiate action. You manage your job as an entrepreneur. You are responsible for the success of the job and take action to improve where it is not successful.
• Strong analytical skills with mid to expert level of Microsoft Excel skills.
• Excellent communication skills and the ability to communicate appropriately at all levels of the organization including written, verbal, and visual communications.
• Team player able to work effectively at all levels of an organization with the ability to influence others to move toward consensus.