Fraud Review Investigator – Onsite, SAR & Case Analysis

TELUS Digital India; Ciudad de México; On-site; MXN 372,000 - 559,000; Full time

Job summary

TELUS Digital is seeking a Fraud Review Representative to analyze alerts from fraud prevention systems and conduct thorough investigations into potential fraudulent activity. You will assess customer data, transactions, and patterns, determine classifications, and communicate with customers for additional documentation.

You will write detailed narratives, support deactivations when needed, and file SARs while staying aligned with performance metrics and policies. English proficiency is required.

Qualifications

• BA/BS degree preferred, in business administration, Industrial Engineering, or related fields.
• English proficiency at B1/B2 level.
• Experience with financial fraud detection and prevention is desirable.
• Experience with customer due diligence processes is desirable.

Responsibilities

• Review fraud alerts triggered by internal systems and assess indicators.
• Investigate customer details, transactions, and patterns for fraud.
• Make decisions on alert classifications (false positives) and escalate as needed.
• Prepare clear investigation narratives and communicate with customers for documentation.
• Deactivate accounts when necessary and file SARs.
• Identify various fraud typologies and label suspicious payments as required.

Skills

Communication skills

Multi-tasking

Stress management

Attention to detail

Education

BA/BS degree preferred (business administration / Industrial Engineering)

Tools

Transaction monitoring systems

Job description

TELUS Digital is seeking a Fraud Review Representative to analyze alerts from fraud prevention systems and conduct thorough investigations into potential fraudulent activity. You will assess customer data, transactions, and patterns, determine classifications, and communicate with customers for additional documentation.

You will write detailed narratives, support deactivations when needed, and file SARs while staying aligned with performance metrics and policies. English proficiency is required.