Mobile Solutions & Customer Support Expert

TELUS Digital; Ciudad de México; On-site; MXN 167,000 - 234,000; Full time

Job summary

TELUS Digital is seeking a Customer Service Representative to provide high-quality resolutions to customers via phone, chat and email, following established policies and procedures. The role requires active listening, problem solving, and a focus on first-contact solutions while maintaining data confidentiality.

You will work with cross-functional teams to identify trends, escalate issues, and help customers understand products and processes.

Qualifications

• Third-year or graduate in Business Administration, Industrial Engineering or related field.
• Experience in similar positions.
• Completed the position-specific required course from Learning Multiverse Fundamentals.

Responsibilities

• Provide Customer Service and answer incoming calls, chats, and emails.
• Identify root cause, interact with customers, and resolve the problem.
• Meet performance targets, maintain knowledge of policies and products, and document all cases.

Skills

Proactivity

Fast learning

Under pressure

Customer service

Communication

Adaptability

Problem solving

Attention to detail

Negotiation

Education

Business Administration degree

Job description

TELUS Digital is seeking a Customer Service Representative to provide high-quality resolutions to customers via phone, chat and email, following established policies and procedures. The role requires active listening, problem solving, and a focus on first-contact solutions while maintaining data confidentiality.

You will work with cross-functional teams to identify trends, escalate issues, and help customers understand products and processes.