Financial Risk Specialist

TELUS Digital; Ciudad de México; In loco; MXN 180.000 - 300.000; Tempo pieno

Descrizione del lavoro

TELUS Digital is seeking a Financial Risk Customer Service Specialist (English) to help customers understand and manage financial risks related to transactions, compliance, and policies. You will answer inquiries via phone, email, or chat with clear guidance and professional demeanor.

In this Mexico City-based role, you will collaborate with risk management and compliance teams, maintain accurate case records, stay updated on evolving regulations, and contribute to process improvements while

Competenze

• High school diploma or equivalent required.
• Experience in customer service or financial risk/fraud prevention preferred.
• Fluent English required; strong communication and analytical skills.

Mansioni

• Provide support for inquiries related to financial risk management, fraud detection, and compliance issues.
• Assist customers in understanding policies and risk assessment procedures.
• Handle queries via phone, email, or chat in a professional and timely manner.
• Collaborate with risk management and compliance teams to resolve issues and improve processes.
• Maintain accurate records of all customer interactions and outcomes.
• Stay up-to-date with regulations and internal risk strategies to provide accurate guidance.
• Identify recurring issues and provide feedback to improve customer experience and efficiency.

Conoscenze

Fluent English

Analytical skills

Excellent communication

MS Office & office apps

Formazione

High school diploma or equivalent

Strumenti

CRM platforms

Financial software

Microsoft Office Suite

Descrizione del lavoro

Description

We are looking for a Financial Risk Customer Service Specialist (English) to assist customers in managing and understanding financial risks related to transactions, compliance, and regulations. In this role, you will provide exceptional customer support, address inquiries regarding financial transactions, disputes, fraud prevention, and ensure adherence to financial policies. The ideal candidate will have strong communication skills, a solid understanding of financial risk processes, and the ability to offer insightful and clear guidance to customers.

Key Responsibilities

• Provide support for customer inquiries related to financial risk management, such as fraud detection, transaction discrepancies, and compliance issues.
• Assist customers with understanding financial policies, risk assessment strategies, and procedures for mitigating potential risks.
• Handle customer concerns via phone, email, or chat, ensuring all queries are addressed in a professional and timely manner.
• Collaborate with financial risk management and compliance teams to resolve customer issues and improve processes.
• Maintain accurate records of all customer interactions, ensuring proper documentation of financial risks, resolutions, and outcomes.
• Stay up-to-date with financial regulations, compliance requirements, and internal risk management strategies to provide the most accurate and current information to customers.
• Identify recurring issues or potential areas for improvement and provide feedback to enhance customer experience and operational efficiency.

Requirements

• Education: High school diploma or equivalent
• Experience: Previous experience in customer service, financial risk management, fraud prevention, or a related field preferred.
• Languages: Fluency in English is required.
• Skills:
• Strong analytical skills with the ability to interpret financial data and customer inquiries.
• Excellent communication skills, both written and verbal, for clear and effective customer interaction.
• Proficiency in using customer service platforms, financial software, and Microsoft Office Suite.
• Ability to work well under pressure and manage multiple tasks in a fast-paced environment.
• Other: Ability to work flexible shifts, including evenings, weekends, and holidays.

Benefits

• Competitive salary and benefits package.
• Career advancement opportunities in financial risk management and customer service.
• Dynamic, inclusive, and supportive work environment.
• Ongoing professional development programs.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact. We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless. Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.