Sales Representative- Entry

TELUS Digital; Ciudad de México; On-site; MXN 420,000 - 660,000; Full time

Job summary

TELUS Digital is seeking a Client Experience & Sales Specialist to be the welcoming voice of our brand. As the first point of contact, you will transform inquiries into partnerships and guide potential clients toward initial steps for resolution with empathy and results-driven focus.

You will manage high-volume interactions, nurture leads, and collaborate with sales and legal teams to optimize the client journey from first call to first consultation.

Qualifications

• Proven experience in call center operations or inside sales.
• Strong communication skills and ability to build trust over the phone.
• Proficiency with CRM systems and modern call-center tools.

Responsibilities

• Manage high-volume inbound and outbound calls to engage prospective clients.
• Guide inquiries through onboarding and convert leads to paid consultations.
• Maintain accurate records of client interactions and lead status in the CRM.

Skills

Call center

Inside sales

CRM proficiency

Communication

High-stress handling

Job description

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace.

Description

About the Role

We are looking for a Client Experience & Sales Specialist who can blend empathy with efficiency to be the welcoming voice of our client.

As the first point of contact, you are the face (and voice) of our brand. You will be responsible for transforming initial inquiries into successful partnerships, guiding potential clients through their first steps toward legal resolution with professionalism, calm, and a results-driven mindset.

What You Will Do (Key Responsibilities)

• In this role, you will drive the top of our client acquisition funnel by managing high-volume interactions and ensuring a seamless onboarding experience:
• Lead Engagement: Manage a high volume of inbound and outbound calls, serving as the primary bridge between prospective clients and our legal experts.
• Empathetic Consulting: Listen actively to client concerns, demonstrating deep empathy and professionalism, especially when dealing with high-stress immigration situations.
• Value Proposition: Clearly communicate the firm’s value and expertise, educating potential clients on how our services can solve their specific challenges.
• Conversion & Growth: Convert qualified leads into scheduled paid consultations, meeting and exceeding booking targets.
• Data Integrity: Maintain meticulous records of client interactions and lead status within our CRM system to ensure a flawless hand-off to the legal team.
• Pipeline Management: Proactively follow up with leads to ensure no opportunity for help (or business) is missed.
• Collaboration: Partner closely with the sales and legal teams to optimize the client journey from the first call to the first consultation.
• We are looking for a communicator who is as comfortable with a CRM as they are with a complex human emotion.

Experience

• Proven track record in call center operations or inside sales (experience in legal or high-stakes service industries is a plus).
• Resilience: Ability to remain calm, poised, and professional in a high-pressure, fast-paced environment.
• Communication Mastery: Exceptional phone presence with the ability to build trust quickly and handle conflict with grace.
• Sales Acumen: Comfortable discussing fees, handling objections, and closing bookings.
• Detail-Oriented: Ability to multitask—capturing critical data in real-time while maintaining an engaging conversation.
• Tech Savvy: Proficient in CRM software and modern call center tools.Type: Full-time.
• Location: 100% In-office
• Culture: Fast-paced, high-growth, and deeply committed to client success.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.