Fintech Vendor Operations Lead

NOVACARD; Ciudad de México; On-site; MXN 900,000 - 1,200,000; Full time

Job summary

NOVACARD is seeking a Vendor Operations Manager to own relationships with external partners, monitor service quality, and manage operational processes across Risk Tech, Product, Operations, and Finance in Mexico City. You will coordinate vendors, support integrations, track SLAs, and drive cost-effective, reliable external services.

You will collaborate with risk, product, operations, and compliance teams, ensure business continuity, and lead incident response, billing validation, and audits.

Qualifications

• Native Spanish speaker with fluent English (written and spoken).
• 3+ years in fintech, banking, payments, lending, or technology companies.
• Experience managing external vendors, partners, or service providers.
• Strong stakeholder management and communication skills.
• Experience coordinating operational processes and production incidents.
• Advanced Excel or Google Sheets skills.

Responsibilities

• Own day-to-day communication with external vendors and service providers.
• Coordinate incident resolution and follow-up activities with partners.
• Track SLA compliance and service performance.
• Organize operational reviews and regular follow-up meetings.
• Escalate critical issues and drive resolution.
• Coordinate contract renewals and vendor-related operational activities.
• Coordinate onboarding of new vendors and services.
• Coordinate testing and validation activities for new integrations and changes.
• Maintain operational documentation and runbooks.
• Ensure business continuity for vendor-dependent processes.
• Coordinate periodic reporting with external organizations and bureaus.
• Prepare, validate, and submit required files and reports.
• Monitor report quality and resolve discrepancies.
• Maintain documentation for audits and compliance requests.
• Monitor service usage and operational costs.
• Validate invoices and vendor charges.
• Reconcile billing discrepancies with providers.
• Support budgeting and forecasting activities related to external services.

Skills

Stakeholder management

Vendor management

Operational coordination

Analytical thinking

Advanced Excel/Sheets

English communication

Tools

Jira

Confluence

Notion

Job description

NOVACARD is seeking a Vendor Operations Manager to own relationships with external partners, monitor service quality, and manage operational processes across Risk Tech, Product, Operations, and Finance in Mexico City. You will coordinate vendors, support integrations, track SLAs, and drive cost-effective, reliable external services.

You will collaborate with risk, product, operations, and compliance teams, ensure business continuity, and lead incident response, billing validation, and audits.