FinTech Support & Operations Analyst, Bilingual

Talently; Ciudad de México; On-site; MXN 360,000 - 600,000; Full time

Job summary

Talently is seeking an Operations Specialist in Mexico City to execute daily card operations and resolve cases end-to-end. You will reconstruct user timelines across systems to identify root causes, detect irregularities early, and escalate with clear evidence.

Collaboration with internal AI agents will be essential to triage and draft responses, while maintaining auditable records and a meticulous approach to data privacy.

Qualifications

• Spanish fluency and English proficiency for tools and documentation.
• Experience with SQL queries and data analysis for root-cause analysis.
• Familiarity with dashboards, spreadsheets, logs, and API responses.
• Practical experience using AI tools (ChatGPT, Claude, Copilot, n8n) for task execution.

Responsibilities

• Execute daily card operations (blocked accounts, failed deliveries, payment reconciliations, stuck applications).
• Resolve cases end-to-end—customer communication and backend/operational fixes with auditable records.
• Reconstruct user timelines across systems to identify root causes and improve flows.
• Detect irregularities (fraud signals, broken flows) early and escalate with evidence.
• Collaborate with internal AI agents for triaging, drafting, and data retrieval; ensure accuracy.

Job description

Talently is seeking an Operations Specialist in Mexico City to execute daily card operations and resolve cases end-to-end. You will reconstruct user timelines across systems to identify root causes, detect irregularities early, and escalate with clear evidence.

Collaboration with internal AI agents will be essential to triage and draft responses, while maintaining auditable records and a meticulous approach to data privacy.