Fintech Product Operations Manager — Mexico Growth

Duxi Finanzas; Ciudad de México; On-site; MXN 420,000 - 620,000; Full time

Job summary

Duxi Finanzas in Ciudad de México is seeking an experienced Fintech Product Operations professional to drive user lifecycle strategies and optimize product performance. You will collaborate with local sales, marketing, and partners, and coordinate with regional HQ to share market insights.

Your work will rely on data to improve activation, retention and monetization for BNPL products. Applicants should have 3+ years in fintech product operations, strong knowledge of credit user behavior, and a

Qualifications

• 3+ years in fintech product operations, or a similar role, proven track with credit/BNPL products and user lifecycle management.
• Deep understanding of credit user behavior, market dynamics, and fintech regulations.
• Strong organizational and communication skills. Experience with project management tools is helpful.
• Bachelor's degree in Business, Marketing, Finance, or related fields (master's a plus).
• Spanish, English, preferably Chinese.

Responsibilities

• Develop localized acquisition/activation/retention/monetization strategies via local channels, partnerships, and personalized initiatives aligned with Mexican user habits.
• Monitor daily product performance, resolve operational issues, collect user feedback, and collaborate on feature testing/optimization with the product team.
• Track core metrics (CAC, conversion, retention, LTV, default rate) via Excel/SQL/Tableau; analyze data to iterate strategies and report insights.
• Ensure operational compliance with Mexican regulations (Condusef, Buro de Crédito, data privacy laws); coordinate with risk teams to control default rates.
• Align with local sales/marketing/partners; act as a liaison between regional HQ and local teams to share market insights.

Skills

Fintech product ops

User lifecycle

Credit/BNPL knowledge

Data analysis

Project management

Communication skills

Education

Bachelor's degree

Master's degree

Job description

Duxi Finanzas in Ciudad de México is seeking an experienced Fintech Product Operations professional to drive user lifecycle strategies and optimize product performance. You will collaborate with local sales, marketing, and partners, and coordinate with regional HQ to share market insights.

Your work will rely on data to improve activation, retention and monetization for BNPL products. Applicants should have 3+ years in fintech product operations, strong knowledge of credit user behavior, and a