Fintech Training Lead: Scale Onboarding & Enablement

CodersLink; Ciudad de México; Hybrid; MXN 686,000 - 821,000; Full time

Job summary

CodersLink, based in Mexico City, seeks a Training Manager to design the learning path for a new site supporting a U.S.-based fintech startup in sales tax compliance. You will craft onboarding programs, certification gates, and a living knowledge base, guiding the team from day one to productive independent work on live accounts.

You will work with the Site Director, deliver hands-on onboarding, and scale training by building a train-the-trainer bench, all while aligning with daily operations

Qualifications

• 5+ years in training, enablement, or L&D within a customer-facing operation.
• Curriculum design and competency mapping.
• Certification and assessment design, with coaching based on real work.
• Knowledge base creation and maintenance (Confluence or Notion).
• Advanced English, required for daily work with U.S. teams.

Responsibilities

• Design and implement the training ramp for Onboarding Managers and support agents.
• Build the curriculum, competency map, and certification gates that define when someone is ready.
• Create and maintain a knowledge base that keeps procedures clear and up to date.
• Own the team's procedures and keep them aligned with how the work gets done.
• Support onboarding, knowledge transfer, and team performance through hands-on coaching.
• Do real onboarding and support work to keep training grounded in daily practice.
• Partner with the Site Director to align training with the site's goals and results.
• Build a train-the-trainer bench so the program can scale as the team grows.

Skills

Curriculum design

Enablement

Coaching

Bilingual English/Spanish

Instructional design

Education

Instructional Design Credentials

L&D Certification

Tools

Confluence

Notion

Docebo

Articulate

Job description

CodersLink, based in Mexico City, seeks a Training Manager to design the learning path for a new site supporting a U.S.-based fintech startup in sales tax compliance. You will craft onboarding programs, certification gates, and a living knowledge base, guiding the team from day one to productive independent work on live accounts.

You will work with the Site Director, deliver hands-on onboarding, and scale training by building a train-the-trainer bench, all while aligning with daily operations