Technical Operations Manager - Mexico City, CDMX

MissionHires; Ciudad de México; Presencial; MXN 500.000 - 700.000; Jornada completa

Descripción de la vacante

MissionHires is seeking a critical role to enhance payment operations across global markets, particularly in Mexico and beyond. This position involves leading performance improvements, collaborating with payout partners, and building scalable systems that enhance customer experience.

The ideal candidate will have over 5 years of experience in finance or technology, along with strong organizational and communication skills. Proficiency in both English and Spanish is required. This role may involve infrequent night/weekend work.

Formación

• 5+ years experience in finance, technology, operations, or a startup/tech company, preferably in payment operations.
• Ability to independently lead projects and deliver solutions cross-functionally.
• Strong organizational skills managing multiple priorities.

Responsabilidades

• Lead performance improvement and monitoring in payment corridors.
• Foster relationships with payout partners and troubleshoot issues.
• Build systems and tools to streamline operations and reporting.
• Collaborate cross-functionally for market launches.
• Manage potential night/weekend work for critical issues.

Conocimientos

Project management

Operational problem-solving

Communication skills

Proficiency in Excel

Proficiency in SQL

Language proficiency in English

Language proficiency in Spanish

Descripción del empleo

This role is critical to ensuring reliable, high-performing payment operations across global markets. You’ll reduce outages, improve partner performance, and build scalable systems that directly impact customer experience and support growth in a 24/7 payments environment.

Responsibilities

• Lead performance improvement and monitoring in our payment corridors in the region, including in Colombia, Mexico, Brazil, Guatemala and beyond. Identify & track the metrics that matter.
• Foster strong working relationships with payout partners across markets. Collaborate with partners on troubleshooting issues and potential performance improvements.
• Reduce our technical outages over time by tracking why they happen & working across teams to remove the issues at the root.
• Build robust systems, governance tools, analytical dashboards and playbooks to streamline internal and payout partner operations and reporting.
• Working cross-functionally with highly technical and specialized product/engineering colleagues across the organization to build scalable systems.
• Collaborate with growth, engineering, product, business development, and support teams to prepare for new market and payout partner launches.
• The Company is a 24/7 business & we do anticipate infrequent night/weekend work resolving critical issues.

Requirements

• Ability to independently lead projects, identify operational problems & deliver solutions cross-functionally. This includes performing analysis, designing process solutions and working with technical team(s) on implementation.
• Strong organizational skills and the ability to manage multiple time-sensitive priorities in a fast-paced startup environment.
• 5+ years of experience in finance, technology, operations, or a similar field at a start-up or tech company. Experience in payment operations is a plus.
• Strong written and verbal communication skills.
• Proficiency in Excel, SQL a must.
• Emerging market experience strongly preferred.
• English and Spanish language proficiency required.