Fraud Operations Analyst — Fintech (Mexico)

Sezzle LA; Ciudad de México; Remote; MXN 307,000 - 410,000; Full time

Job summary

Sezzle LA in Mexico City is seeking a talented Fraud Operations Analyst to monitor real-time transactions, investigate suspicious activity, and support fraud prevention efforts. The role requires strong analytical skills, the ability to work with AI tools, and clear communication.

You will collaborate with data scientists and engineers, maintain SLAs, and handle escalations. This is a full-time, non-exempt contractor position with a daytime Central time schedule.

Qualifications

• Bachelor's degree from an accredited institution.
• Minimum 1 year of experience investigating fraud incidents.
• Experience analyzing data and making decisions in fast-paced environments.
• Experience with Claude or other LLM tools is required.
• Ability to work with SQL and data analytics tools.

Responsibilities

• Monitor real-time transactions and other customer behaviors flagged for fraud and abuse for manual review.
• Investigate individual transactions using internal policies and review methodologies to determine if the transactions are fraudulent or not.
• Understand our systems and tools; investigate account patterns through data analysis.
• Research fraud and user behavior to contribute to machine learning models, rules and other detection systems.
• Collaborate with analysts, operations specialists, data scientists and engineering to improve our fraud prevention mechanisms, processes and tools.
• Learn and maintain strong domain knowledge of the world of fraud including prevention techniques and technologies.
• Maintain or exceed established service level agreements (SLAs) for timely resolution of queued cases to minimize potential losses.
• Handle escalations from internal and external stakeholders in a professional and efficient manner.

Skills

Fraud analysis

Data analysis

Attention to detail

Problem solving

Communication

Self-starting

AI literacy

Education

Bachelor's degree

Tools

SQL

Python

R

SAS

Job description

Sezzle LA in Mexico City is seeking a talented Fraud Operations Analyst to monitor real-time transactions, investigate suspicious activity, and support fraud prevention efforts. The role requires strong analytical skills, the ability to work with AI tools, and clear communication.

You will collaborate with data scientists and engineers, maintain SLAs, and handle escalations. This is a full-time, non-exempt contractor position with a daytime Central time schedule.