Partner Success Specialist | FinTech - Partner Success

RedFynn Technologies; Estado de México; Remote; MXN 906,289 - 1,268,805; Full time

Benefits offered by this job

100% remote work

Growth opportunities

Competitive pay and benefits package

Job summary

A growing FinTech company is seeking a Relationship Manager for its Partner Success team. This 100% remote role focuses on managing partner inquiries, building long-term relationships, and educating partners about our product suite, including payment processing and software solutions. The ideal candidate will have over 3 years of experience in FinTech or a related field, excellent communication skills, and the ability to multitask effectively. Join a supportive team that values innovation and growth.

Qualifications

• 3+ years of experience in FinTech or related role.
• Strong relationship-building and communication skills.
• Experience with support ticketing tools.

Responsibilities

• Manage partner inquiries via phone, chat, and support tickets.
• Build and maintain strong relationships with partners.
• Educate partners on merchant statements and software offerings.
• Collaborate with internal teams to address partner needs.
• Identify recurring challenges to improve partner experiences.
• Update partner knowledge base content.
• Assist with onboarding and training new partners.

Skills

Relationship building

Communication skills

Problem-solving

Multitasking

Spanish language

Tools

Support ticketing tools (Zendesk, Freshdesk, Salesforce Service Cloud)

CRMs

Job description

Overview

RedFynn provides innovative payment processing, SaaS, and reputation management solutions that help small and mid-sized businesses grow and operate more efficiently.

We combine technology, reliability, and personal support to make business easier for our partners and their merchants. Our mission is to deliver simple, effective tools that improve how businesses accept payments, manage operations, and build customer loyalty.

About RedFynn

RedFynn provides innovative payment processing, SaaS, and reputation management solutions that help small and mid-sized businesses grow and operate more efficiently.

We combine technology, reliability, and personal support to make business easier for our partners and their merchants. Our mission is to deliver simple, effective tools that improve how businesses accept payments, manage operations, and build customer loyalty.

The Opportunity

As a Relationship Manager on our Partner Success team, you’ll be the main point of contact for RedFynn partners, helping them succeed in offering our full suite of business solutions, from payment processing and POS systems to SaaS and reputation management tools.

You’ll focus on creating strong, long-term relationships by offering proactive support, resolving inquiries, and collaborating with internal teams to improve processes and experiences. This is a great role for someone who enjoys solving problems, supporting others, and being part of a collaborative FinTech environment.

What You’ll Do

• Manage partner inquiries via phone, chat, and support tickets, ensuring timely and accurate responses.
• Build and maintain strong relationships with partners, understanding their goals and helping them succeed with RedFynn’s solutions.
• Educate partners on merchant statements, pricing models, POS systems, and other software offerings.
• Collaborate with internal teams across Support, Product, and Operations to address partner needs and enhance processes.
• Identify recurring challenges and share insights that lead to better partner experiences.
• Maintain and update partner knowledge base content and training materials.
• Assist with onboarding and training new partners to ensure a smooth start.

What You Bring

• 3+ years of experience in FinTech, merchant services or a related support, relationship management, or account coordination role.
• Strong relationship-building and communication skills with a focus on trust and reliability.
• Experience with support ticketing tools (Zendesk, Freshdesk, Salesforce Service Cloud, etc.).
• The ability to multitask, stay organized, and work effectively in a fast-paced remote environment.
• A calm, problem-solving mindset and collaborative attitude.
• Familiarity with CRMs, partner portals, and merchant systems is a plus.
• Spanish huge plus

Why You’ll Love Working Here

• Innovation environment: Work with FinTech and SaaS tools that help businesses run smarter.
• Flexibility: 100% remote role with a supportive, collaborative team.
• Growth: Opportunities for ongoing learning and professional development.
• Culture: A team that values positivity, collaboration, and fun.
• Compensation: Competitive pay and benefits package.

How to Apply

If you enjoy helping others succeed and want to be part of a growing FinTech company focused on partnerships and innovation, we’d love to meet you.

Send your resume, a short video and your minimum salary requirements to [e-mail] with the subject line: Relationship Manager – Partner Success.