Billing & Contracts Operations Specialist

EPIND Epicor India; Monterrey; Presencial; MXN 180.000 - 320.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and Wellness

Internal Mobility

Career Development

Education Support

Inclusive Workplace

Work‑Life Balance

Global Mobility

Descripción de la vacante

Epicor in Monterrey, Mexico seeks a Billing & Contract Administration Clerk to join finance operations. You will enter invoices, contracts, projects, and related customer data into the ERP system, ensuring records reflect customer agreements accurately.

You will review documents, process updates to accounts, contracts, and entitlements, answer billing inquiries, and help maintain complete, auditable system data while collaborating with finance, sales, and support teams.

Formación

• 1+ years of experience in billing, contract administration, or related operations.
• High school diploma required; associate degree preferred.
• Equivalent education or experience considered.

Responsabilidades

• Enter invoices, sales and support contracts, projects, and related customer information into the designated system of record
• Review contracts, projects, and supporting documentation to reflect customer agreements
• Process account, project, contract, term, and entitlement updates based on approved instructions and supporting documentation
• Process contract and project changes, cancellations, migrations, and transfers from customer requests or legal entity changes
• Research and resolve account inquiries related to billing, credits, contracts, projects, and other account adjustments
• Process manual adjustments after approvals and ensuring applicable accounting rules and procedures are followed
• Respond to customer billing questions through research, analysis, and collaboration with finance, sales, support, and other internal teams
• Audit billing data before invoices are generated and identify discrepancies requiring correction or escalation
• Maintain accurate and complete system records, supporting documentation, upgrade mappings, contract configurations, and customer entitlements

Conocimientos

Independent work

Written & verbal communication

Attention to detail

ERP / billing systems

Customer service orientation

Adaptability

Punctuality

Educación

High school diploma

Associate degree in Business/Accounting/Finance

Equivalent education/experience considered

Descripción del empleo

Epicor in Monterrey, Mexico seeks a Billing & Contract Administration Clerk to join finance operations. You will enter invoices, contracts, projects, and related customer data into the ERP system, ensuring records reflect customer agreements accurately.

You will review documents, process updates to accounts, contracts, and entitlements, answer billing inquiries, and help maintain complete, auditable system data while collaborating with finance, sales, and support teams.