Hybrid Manufacturing Tech Support Specialist

Epicor Software Corporation; Monterrey; Híbrido; MXN 240.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and Wellness

Internal Mobility

Career Development

Education Support

Inclusive Workplace

Work-Life Balance

Global Mobility

Descripción de la vacante

Epicor Software Corporation in Monterrey is seeking a Manufacturing Support Specialist to diagnose and resolve software and system issues while delivering an exceptional customer experience. You will apply technical expertise, test solutions, and document findings.

Collaborate with engineering, sales, and customer-experience teams, stay current with product updates, and guide customers through setup and integration tasks. This role offers a hybrid work arrangement in a fast-paced environment.

Formación

• Strong problem-solving and troubleshooting skills.
• Excellent communication skills, both verbal and written.
• Customer service orientation and the ability to manage multiple priorities.
• Knowledge of software application fundamentals and related business processes.
• Ability to work independently and collaboratively in a fast-paced, high-volume environment.

Responsabilidades

• Conferring with customers via phone, email, or chat to identify issues, troubleshoot, repair, and test solutions, documenting findings and escalating when necessary.
• Following established procedures to resolve client-server software application issues involving SQL, web servers, terminals, printers, and mobile devices.
• Responding to complex cases where standard procedures may not apply, using technical knowledge and customer-centric communication to deliver effective solutions.
• Staying current with software updates and changes to ensure timely support to customers.
• Assisting with system setup, configuration, and the use of programming or integration tools that aid in customization and integration of products.
• Collaborating with internal departments such as customer experience and sales to address and resolve customer concerns.
• Supporting team members by mentoring and sharing best practices, and contributing to the knowledge base.

Conocimientos

Problem solving

Communication

Customer service

Software basics

Independent work

Herramientas

SQL

ERP systems

Descripción del empleo

Epicor Software Corporation in Monterrey is seeking a Manufacturing Support Specialist to diagnose and resolve software and system issues while delivering an exceptional customer experience. You will apply technical expertise, test solutions, and document findings.

Collaborate with engineering, sales, and customer-experience teams, stay current with product updates, and guide customers through setup and integration tasks. This role offers a hybrid work arrangement in a fast-paced environment.