Finance Support Intern

Grow; Monterrey; Presencial; MXN 134.000 - 201.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and Wellness benefits

Education Support

Career Development programs

Internal Mobility

Descripción de la vacante

Epicor is seeking a proactive customer support associate in Monterrey. You will handle inquiries via phone and email, back-call for details, and route complex issues to the right team. You will also monitor feedback, update customer data, and participate in team trainings.

The role emphasizes strong English skills, basic Microsoft Office use, and a positive, learn‑oriented attitude as you contribute to service excellence.

Formación

• Pursuing a BS in Finance, Accounting or Administration.
• Advanced English.
• Eagerness to learn and a proactive attitude.
• RFC.

Responsabilidades

• Answer incoming calls and respond to customer inquiries (via email or phone).
• Provide support on call-backs to get more details about customer inquiries.
• Direct customers to the appropriate department or team for further assistance when necessary.
• Monitor customer feedback and elevate unresolved concerns to team leaders.
• Help maintain and update customer databases.
• Participate in training sessions and team meetings.

Conocimientos

Excellent English

Microsoft Office basics

Multitasking

Proactive attitude

Educación

BS in Finance/Accounting/Administration

Herramientas

Microsoft Office

Descripción del empleo

What you will be doing:

• Answer incoming calls and respond to customer inquiries (via email or phone)
• Provide support on call-backs to get more details about customer inquiries.
• Direct customers to the appropriate department or team for further assistance when necessary.
• Monitor customer feedback and elevate unresolved concerns to team leaders.
• Help maintain and update customer databases.
• Participate in training sessions and team meetings

What could set you apart:

• Good English written and verbal communication skills
• Basic proficiency in Microsoft Office
• Ability to multitask and stay organized under pressure
• Positive attitude and willingness to learn

Requirements:

• Being enrolled and pursuing a BS in Finance, Accounting or Administration.
• Advanced English
• Eagerness to learn and a proactive attitude.
• RFC

About Epicor

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We’re Proactive, Proud, Partners

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.

We are an equal-opportunity employer.