Final Assembly G65 - B - Operator 2

Dräxlmaier; Región Costa Norte; Hybrid; MXN 167,000 - 246,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement savings plan

Professional development & certs

Remote work culture

Job summary

Our client, a prominent software development company, seeks a skilled Especialista en Soporte al Usuario Final to provide remote technical assistance. You will support employees with their IT needs, ensuring smooth operation of workstations, software, and network connectivity, diagnosing issues, and guiding on IT best practices.

This remote-first role offers opportunities to contribute to IT infrastructure, document solutions, and educate users while collaborating with a global team.

Qualifications

• Minimum 2 years in IT support or help desk.
• Strong knowledge of Windows and macOS.
• Familiarity with networking (TCP/IP, Wi-Fi, VPN).
• Experience troubleshooting hardware and software issues.
• Proficiency with remote support tools and ticketing systems.
• Excellent communication and customer service skills.
• Ability to explain technical concepts to non-technical users.
• Self-motivated and able to work remotely.
• Experience with cloud services (Microsoft 365, Google Workspace) is a plus.

Responsibilities

• Provide technical support to end-users via phone, email, chat, and remote desktop tools.
• Diagnose and resolve hardware, software, and network connectivity issues.
• Install, configure, and troubleshoot desktop operating systems and applications.
• Manage user accounts, permissions, and access rights.
• Assist with setup and deployment of new computer hardware and software.
• Document technical issues, solutions, and procedures in a knowledge base.
• Educate users on IT policies and best practices.
• Escalate unresolved issues to senior IT staff or relevant teams.
• Maintain IT infrastructure and system stability.
• Provide timely and professional support to ensure minimal disruption to productivity.

Skills

Communication skills

Customer service

Explain technical concepts

Problem-solving

Remote work capability

Tools

Remote support tools

Ticketing systems

Microsoft 365 / Google Workspace

Job description

Additional Information
Job Number
Job Category Engineering & Facilities
Location Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta Jalisco 48335, Mexico
VIEW ON MAP ( Full Time
Located Remotely? N
Position Type Non-Management
POSITION SUMMARY
Monitor and inspect boiler equipment, computer terminals, switches, valves, gauges, alarms, safety devices, and meters. Maintain water, chemical, and fuel levels in boilers, adjust supplies of combustion air, and control the flow of fuel. Fire gas- or oil-fed boilers using automatic gas feeds or oil pumps. Test, record, and take corrective action for water quality. Install, maintain, and perform preventative maintenance on appliances, electronics, and equipment. Maintain daily logs of operation, maintenance, and safety activities, including test results, instrument readings, and details of equipment malfunctions. Report serious maintenance problems, accidents, or safety hazards to manager/supervisor. Maintain and conduct daily inspections of the mechanical plant. Assist local authorities with emergency and natural disaster situations.
Follow all company and safety and security policies and procedures, and complete safety training and certifications. Protect company assets. Anticipate and address guests' service needs and assist individuals with disabilities. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards, and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 75 pounds without assistance. Move through narrow, confined, or elevated spaces; up and down a ladder; down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: Technical, Trade, or Vocational School Degree.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
REQUIRED QUALIFICATIONS
License or Certification: Stationary Engineer/Boiler Operator License
Driver's License
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of \"Wonderful Hospitality. Always.\" by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Our client, a prominent software development company, is seeking a highly skilled Especialista en Soporte al Usuario Final to provide remote technical assistance. This role is dedicated to supporting employees with their IT needs, ensuring the smooth operation of their workstations, software, and network connectivity. You will be responsible for diagnosing and resolving hardware and software issues, managing user accounts, and providing guidance on IT best practices. The ideal candidate is proficient in troubleshooting various technical problems, possesses excellent communication skills, and is adept at explaining technical concepts to non-technical users. This is a remote-first opportunity to join an innovative company and contribute to its technological infrastructure.

About the Role

Our client, a prominent software development company, is seeking a highly skilled Especialista en Soporte al Usuario Final to provide remote technical assistance. This role is dedicated to supporting employees with their IT needs, ensuring the smooth operation of their workstations, software, and network connectivity. You will be responsible for diagnosing and resolving hardware and software issues, managing user accounts, and providing guidance on IT best practices. The ideal candidate is proficient in troubleshooting various technical problems, possesses excellent communication skills, and is adept at explaining technical concepts to non-technical users. This is a remote-first opportunity to join an innovative company and contribute to its technological infrastructure.

Key Responsibilities

• Provide technical support to end-users via phone, email, chat, and remote desktop tools.
• Diagnose and resolve hardware, software, and network connectivity issues.
• Install, configure, and troubleshoot desktop operating systems and applications.
• Manage user accounts, permissions, and access rights.
• Assist with the setup and deployment of new computer hardware and software.
• Document technical issues, solutions, and procedures in a knowledge base.
• Educate users on IT policies and best practices.
• Escalate unresolved issues to senior IT staff or relevant teams.
• Contribute to maintaining IT infrastructure and system stability.
• Provide timely and professional support to ensure minimal disruption to productivity.

Requirements

• Minimum of 2 years of experience in IT support or help desk roles.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with networking concepts (TCP/IP, Wi-Fi, VPN).
• Experience with troubleshooting hardware and software issues.
• Proficiency in using remote support tools and ticketing systems.
• Excellent communication and customer service skills.
• Ability to explain technical concepts clearly to non-technical users.
• Strong problem-solving and diagnostic abilities.
• Self-motivated and able to work effectively in a remote environment.
• Experience with cloud services (e.g., Microsoft 365, Google Workspace) is a plus.

Benefits

Our client offers a competitive salary, comprehensive health, dental, and vision insurance, generous paid time off, retirement savings plan, opportunities for professional development and certifications, and a vibrant, collaborative remote work culture. Enjoy the flexibility of working from home while being an integral part of a leading technology firm, based remotely with support needs for Toluca, State of Mexico .