Coordinador De Soporte En Campo De Ti

Icorp; Santiago; Remote; MXN 180,000 - 240,000; Full time

Job summary

Icorp busca Agente de Soporte Técnico para unirse al equipo de servicio al cliente de forma remota. Brindará asistencia técnica para hardware, software y redes, y comunicará conceptos complejos de forma clara a usuarios no técnicos.

Trabajarás desde tu hogar, manteniendo registros precisos de incidencias y colaborando con un equipo dedicado para resolver problemas con rapidez y eficacia.

Qualifications

• Diploma de secundaria o equivalente; certificaciones técnicas (p. ej., CompTIA A+, Network+) son una gran ventaja.
• Experiencia en soporte técnico remoto.
• Conocimientos de hardware, sistemas Windows/macOS y software común.
• Conocimientos de redes y resolución de problemas básicos.
• Excelente capacidad de comunicación verbal y escrita en español.

Responsibilities

• Proporcionar soporte técnico de nivel 1 a usuarios por teléfono, correo y herramientas de escritorio remoto.
• Identificar y resolver problemas de hardware, software y red de forma eficiente.
• Instalar, configurar y actualizar software y sistemas operativos.
• Guiar a los usuarios con soluciones paso a paso y documentar las acciones.
• Escalar incidencias no resueltas con documentación detallada y seguimiento.

Skills

Spanish communication

Problem solving

Time management

Independent work

Education

High school diploma or equivalent

CompTIA A+

CompTIA Network+

Tools

Ticketing systems

Remote desktop tools

Knowledge base software

Remote work tools

Job description

Our client is seeking a proactive and technically skilled Agente de Soporte Técnico to join their customer service team remotely. This role is essential for providing timely and effective technical assistance to users encountering hardware, software, or network issues. The ideal candidate will have a strong aptitude for problem-solving, excellent communication skills, and the ability to explain technical concepts clearly to non-technical users. You will be part of a dedicated remote team, ensuring that our clients receive the highest level of support, troubleshooting, and resolution for their technical challenges, from the comfort of your own home.

About the Role

Our client is seeking a proactive and technically skilled Agente de Soporte Técnico to join their customer service team remotely. This role is essential for providing timely and effective technical assistance to users encountering hardware, software, or network issues. The ideal candidate will have a strong aptitude for problem-solving, excellent communication skills, and the ability to explain technical concepts clearly to non-technical users. You will be part of a dedicated remote team, ensuring that our clients receive the highest level of support, troubleshooting, and resolution for their technical challenges, from the comfort of your own home.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and remote desktop tools.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Install, configure, and update software applications and operating systems.
• Guide users through step-by-step solutions for technical problems.
• Escalate unresolved issues to senior technical staff or specialized teams, providing detailed documentation.
• Maintain accurate records of support requests, troubleshooting steps, and resolutions in the ticketing system.
• Create and update knowledge base articles and troubleshooting guides for common issues.
• Proactively identify potential technical problems and suggest preventative measures.
• Ensure customer satisfaction by providing prompt, efficient, and friendly technical assistance.

Requirements

• High school diploma or equivalent; technical certifications (e.g., CompTIA A+, Network+) are a strong asset.
• Proven experience in a technical support role, preferably in a remote setting.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with network protocols and troubleshooting basic network connectivity issues.
• Excellent problem-solving and diagnostic skills.
• Outstanding verbal and written communication skills in Spanish, with the ability to articulate technical information clearly.
• Ability to work independently with minimal supervision and manage time effectively.
• Experience with remote support tools and ticketing systems.
• A dedicated, quiet workspace with a reliable high-speed internet connection.

Benefits

Our client offers a competitive salary, performance