Técnico De Servicios

Grupo Precisión Control; Mérida; Remote; MXN 201,000 - 290,000; Full time

Benefits offered by this job

Salario competitivo

Beneficios de salud

Desarrollo profesional

Trabajo remoto

Job summary

Grupo Precisión Control busca un Representante de Servicio al Cliente Remoto - Soporte Técnico para unirse a su equipo remoto. Brindarás asistencia técnica y soporte al cliente para usuarios de soluciones de software, diagnosticando problemas y guiando a los usuarios de forma clara y empática.

La posición es 100% remota desde México, con flexibilidad y foco en satisfacción del cliente. Requiere experiencia en soporte técnico y excelentes habilidades de comunicación en español; se valora

Qualifications

• Experiencia en soporte técnico o servicio al cliente, preferiblemente con productos de software.
• Comprensión sólida de técnicas comunes de solución de problemas de software.
• Excelentes habilidades de comunicación verbal y escrita en español.
• Dominio de herramientas de helpdesk y soluciones de soporte remoto.
• Capacidad para explicar conceptos técnicos de forma clara a usuarios no técnicos.
• Autonomía, organización y capacidad para trabajar desde casa.
• Educación secundaria o equivalente; certificaciones técnicas son valor añadido.
• Configuración de un entorno de oficina en casa confiable y de alta velocidad de internet.
• Paciencia, empatía y actitud centrada en el cliente.
• Capacidad para multitarea y gestionar el tiempo en un entorno rápido

Responsibilities

• Proporcionar soporte técnico a clientes por teléfono, correo electrónico y chat.
• DiagnosticAR y resolver problemas de software de manera eficiente y eficaz.
• Guiar a los clientes a través de características del producto, pasos de solución de problemas y buenas prácticas.
• Escalar problemas complejos al soporte de mayor nivel o a equipos de ingeniería.
• Mantener registros precisos de interacciones y problemas técnicos.
• Contribuir al desarrollo y mantenimiento de una base de conocimientos.
• Identificar proactivamente tendencias en problemas y dar feedback para mejoras del producto.
• Asegurar la satisfacción del cliente con resoluciones oportunas y precisas.
• Cumplir con SLAs y políticas de soporte de la empresa.
• Colaborar con el equipo para compartir conocimiento y mejorar procesos de soporte.

Skills

Spanish fluency

Customer support

Remote work

Technical troubleshooting

Education

High school diploma

Tools

Helpdesk software

Remote support tools

Job description

Our client is seeking a skilled and empathetic Representante de Servicio al Cliente Remoto - Soporte Técnico to join their fully remote team. This role is essential for providing high-quality technical assistance and customer support to users of our client's innovative software solutions. As a remote-first company, we value clear communication, problem-solving skills, and a proactive approach to customer satisfaction. You will be instrumental in troubleshooting issues, guiding users, and ensuring a seamless technical experience. This is an excellent opportunity for a technically adept individual residing anywhere in Mexico to build a career in customer support, working from the comfort of their home office, and contributing to a company that is at the forefront of its industry.

About the Role

Our client is seeking a skilled and empathetic Representante de Servicio al Cliente Remoto - Soporte Técnico to join their fully remote team. This role is essential for providing high-quality technical assistance and customer support to users of our client's innovative software solutions. As a remote-first company, we value clear communication, problem-solving skills, and a proactive approach to customer satisfaction. You will be instrumental in troubleshooting issues, guiding users, and ensuring a seamless technical experience. This is an excellent opportunity for a technically adept individual residing anywhere in Mexico to build a career in customer support, working from the comfort of their home office, and contributing to a company that is at the forefront of its industry.

Key Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Diagnose and resolve software-related issues efficiently and effectively.
• Guide customers through product features, troubleshooting steps, and best practices.
• Escalate complex technical problems to higher-level support or engineering teams.
• Maintain accurate and detailed records of customer interactions and technical issues.
• Contribute to the development and maintenance of a comprehensive knowledge base.
• Proactively identify trends in customer issues and provide feedback for product improvement.
• Ensure customer satisfaction by delivering timely and accurate resolutions.
• Adhere to service level agreements (SLAs) and company support policies.
• Collaborate with team members to share knowledge and improve support processes.

Requirements

• Proven experience in technical support or customer service role, preferably with software products.
• Strong understanding of common software troubleshooting techniques.
• Excellent verbal and written communication skills in Spanish.
• Proficiency in using helpdesk software and remote support tools.
• Ability to explain technical concepts clearly to non-technical users.
• Self-motivated, organized, and capable of working independently in a remote environment.
• High school diploma or equivalent; technical certifications are a significant plus.
• A dedicated home office setup with reliable high-speed internet.
• Patience, empathy, and a customer-centric attitude.
• Ability to multitask and manage time effectively in a fast-paced environment.

Benefits

Our client offers a competitive salary, comprehensive health and wellness benefits, and continuous opportunities for professional development and training. Enjoy the unparalleled flexibility and work-life balance that comes with a fully remote position. You'll be part of a collaborative and supportive team culture, working with cutting-edge technology and making a real impact on customer success. This role offers a stable and rewarding career path within a forward-thinking organization.

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