Field Service Engineer - Guadalajara

MX00 Agilent Technologies Mexico; Región Centro; Híbrido; MXN 420.000 - 660.000; Jornada completa

Descripción de la vacante

MX00 Agilent Technologies Mexico is seeking a Field Service Engineer to provide on-site technical support for Agilent and multi-vendor systems. The role covers installation, maintenance, troubleshooting, and repair of hardware, software, and network products at customer sites across northern Mexico, with up to 50% travel.

The candidate will train and mentor field engineers, collaborate with cross-functional teams, and ensure system performance and customer satisfaction.

Formación

• Bachelor's or Master's degree in Chemical Engineering, Chemistry, Biology, or a related scientific discipline.
• Professional proficiency in spoken and written English.
• Willingness and ability to travel up to 45%+ of the time.
• Strong communication, customer service, and problem-solving skills.

Responsabilidades

• Install, configure, optimize, and maintain hardware, software, and network products at customer sites.
• Diagnose and resolve equipment, system, and product performance issues in a timely manner.
• Perform preventive maintenance, repairs, upgrades, and service activities to ensure reliable operation of customer systems.
• Advise customers on maintenance practices, system configurations, and best practices.
• Mentor and train field engineers and end users on equipment operation and troubleshooting.

Conocimientos

Field service

Installation

Troubleshooting

Maintenance

Customer support

English

Travel

Educación

Bachelor's in Chemical Engineering

Master's in related field

Herramientas

Networking

Systems diagnostics

PC hardware

Descripción del empleo

Job Description

The Field Service Engineer is responsible for providing on-site technical support to customers through the installation, implementation, maintenance, troubleshooting, qualification, and repair of Agilent and multi-vendor system solutions. This role supports hardware, software, networking products, operating systems, and related applications while ensuring optimal system performance and customer satisfaction. The position requires strong technical expertise, problem-solving skills, and collaboration with cross-functional teams to deliver high-quality service and minimize customer downtime.

Territory includes northern Mexico.

Install, configure, optimize, and maintain hardware, software, and network products at customer sites. Diagnose and resolve equipment, system, and product performance issues in a timely manner. Perform preventive maintenance, repairs, upgrades, and service activities to ensure reliable operation of customer systems. Proactively identify and address potential equipment or software issues to prevent unplanned interruptions to customer operations. Deliver fully integrated solutions, including peripherals, communications systems, operating systems, and application software, in accordance with established designs and specifications. Advise customers on preventive maintenance practices, system configurations, and operational best practices that enhance performance and reliability.

Serve as a technical resource for internal teams and manage product escalations when required. Collaborate with Technical Support, Sales, Marketing, Research & Development, and other cross-functional teams to provide effective customer solutions. Maintain working knowledge of applicable third-party products and technologies. Conduct technical training, maintenance seminars, workshops, and knowledge-sharing sessions for field engineers and customers. Mentor and train field engineers and end users on equipment operation, maintenance, troubleshooting, and best practices. Perform on-site equipment adjustments, qualifications, validations, and system acceptance activities as required. Identify and qualify potential customer opportunities and sales leads when appropriate. Maintain accurate service documentation and ensure compliance with company and customer requirements.

Qualifications

Candidate must be located in Guadalajara, MX Bachelor's or Master's degree in Chemical Engineering, Chemistry, Biology, or a related scientific discipline. Mexican passport and U.S. Visa Valid driver's license with the ability to travel to customer sites. Willingness and ability to travel up to 45%+ of the time. Professional proficiency in spoken and written English. Strong communication, customer service, and problem-solving skills. Ability to work independently and manage multiple priorities in a field-based environment.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required: 50% of the Time Shift: Day Duration: No End Date Job Function: Services & Support Graduate and Student Career Site Visit our career site and learn more about Agilent! As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation. We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at Agilent.com.