Field Service Analyst — On-Site & Remote IT Support

Cognizant; Saltillo; Híbrido; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Cognizant in Mexico is seeking a Field Service Analyst to deliver on-site and remote support, resolving hardware, software, and connectivity issues with a strong customer service focus.

The ideal candidate has 2+ years in field service or technical support, with hands-on technical expertise and a proactive, service-oriented mindset.

The role requires collaboration with cross-functional teams and strict adherence to procedures.

Formación

• Bachelor's degree in IT/CS/Engineering or related field.
• Minimum 2 years in field service or technical support.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently and manage time efficiently.

Responsabilidades

• Perform field service activities including installation, maintenance, troubleshooting, and repair of hardware and software systems.
• Provide remote and on-site technical support to end users.
• Maintain detailed service logs and documentation.
• Collaborate with cross-functional teams to resolve complex issues.
• Ensure compliance with company procedures, policies, and service standards.
• Train users on system functionality when required.
• Provide Install Move Add Change (lMAC), Break‑Fix and end user support activities as required.
• Where required, provide support for the Manufacturing “Shop‑Floor” handhelds, laptops, and scanner devices.
• Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.
• Stage Build and Image systems with standard client image (aka eCore).

Conocimientos

Customer service

Analytical thinking

Problem solving

Communication skills

Independent work

Educación

Bachelor's degree in IT/CS/Engineering

Descripción del empleo

Cognizant in Mexico is seeking a Field Service Analyst to deliver on-site and remote support, resolving hardware, software, and connectivity issues with a strong customer service focus.

The ideal candidate has 2+ years in field service or technical support, with hands-on technical expertise and a proactive, service-oriented mindset.

The role requires collaboration with cross-functional teams and strict adherence to procedures.