Field Service Analyst

Cognizant; Saltillo; Híbrido; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Cognizant in Mexico is seeking a Field Service Analyst to deliver on-site and remote support, resolving hardware, software, and connectivity issues with a strong customer service focus.

The ideal candidate has 2+ years in field service or technical support, with hands-on technical expertise and a proactive, service-oriented mindset.

The role requires collaboration with cross-functional teams and strict adherence to procedures.

Formación

• Bachelor's degree in IT/CS/Engineering or related field.
• Minimum 2 years in field service or technical support.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently and manage time efficiently.

Responsabilidades

• Perform field service activities including installation, maintenance, troubleshooting, and repair of hardware and software systems.
• Provide remote and on-site technical support to end users.
• Maintain detailed service logs and documentation.
• Collaborate with cross-functional teams to resolve complex issues.
• Ensure compliance with company procedures, policies, and service standards.
• Train users on system functionality when required.
• Provide Install Move Add Change (lMAC), Break‑Fix and end user support activities as required.
• Where required, provide support for the Manufacturing “Shop‑Floor” handhelds, laptops, and scanner devices.
• Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.
• Stage Build and Image systems with standard client image (aka eCore).

Conocimientos

Customer service

Analytical thinking

Problem solving

Communication skills

Independent work

Educación

Bachelor's degree in IT/CS/Engineering

Descripción del empleo

We’re hiring!

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!

We are seeking a highly skilled Field Service Analyst with a minimum of 2 years of professional experience. The ideal candidate will be on-site and remote technical support to end users, ensuring timely resolution of hardware, software, and connectivity issues. This role requires strong customer service, analytical thinking, and hands‑on technical expertise to maintain a high level of user satisfaction and operational efficiency.

On site in Saltillo - Carretera a General Cepeda No. 8395, ejido El Derramadero, 25300, Saltillo, Coahuila, México

Key Responsibilities

• Perform field service activities including installation, maintenance, troubleshooting, and repair of hardware and software systems.


• Provide remote and on-site technical support to end users.


• Maintain detailed service logs and documentation.


• Collaborate with cross‑functional teams to resolve complex issues.


• Ensure compliance with company procedures, policies, and service standards.


• Train users on system functionality when required.


• Provide Install Move Add Change (lMAC), Break‑Fix and end user support activities as required.


• Where required, provide support for the Manufacturing “Shop‑Floor” handhelds, laptops, and scanner devices.


• Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.


• Stage Build and Image systems with standard client image (aka eCore).

Differential Experience

Experience providing support to the automotive industry, including knowledge of automotive systems, regulatory requirements, and service environments, will be considered a strong differentiator.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience).


• Minimum 2 years of experience in field service or technical support roles.


• Strong analytical and problem‑solving skills.


• Ability to work independently and manage time efficiently.


• Excellent communication and customer service skills.

Why Cognizant?

Improve your career in one of the largest and fastest growing IT services providers worldwide

Receive ongoing support and funding with training and development plans

Have a highly competitive benefits and salary package

Get the opportunity to work for leading global companies

We are committed to respecting human rights and build a better future by helping your minds and the environment

We invest in people and their wellbeing.

We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

Igualdad de Empleo y Política de Acción Afirmativa:

Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.

At Cognizant we believe than our culture make us stronger!

#BeCognizant #IntuitionEngineered