Field Services Audio Visual Technician

Cognizant; Ciudad de México; Presencial; MXN 201.000 - 312.000; Jornada completa

Descripción de la vacante

Cognizant is hiring a Field Services Audio Visual Technician to provide onsite support for conference room technologies, AV systems, and workplace tech at Torre Jose Cuervo in Mexico City. You will install, configure, troubleshoot, and maintain AV equipment, ensuring reliable performance and excellent service during events.

Experience required: 4 to 8 years. Join a global IT services leader that values inclusion, career growth, and development opportunities, with a dynamic and growing

Formación

• Hands-on experience supporting audio visual systems and conference rooms.
• Strong knowledge of Microsoft Teams Rooms and video conferencing.
• Experience troubleshooting computers, OS, and peripheral devices.
• Excellent communication, customer service and coordination skills.
• Ability to support live events with minimal disruption.

Responsabilidades

• Provide audio visual and collaboration support for meetings.
• Maintain and troubleshoot conference room AV systems.
• Test video conferencing rooms before meetings and events.
• Configure Teams Rooms and other collaboration platforms.
• Provide onsite support for local infrastructure and devices.
• Coordinate with vendors for escalations and repairs.
• Maintain records of incidents and service requests.
• Follow security, safety, and SLAs.

Conocimientos

Audio Visual Systems

Conference Rooms

Teams Rooms

Video Conferencing

Troubleshooting IT Hardware

Communication & Customer Service

Herramientas

Crestron

Cisco

Poly Gear

Descripción del empleo

We’re hiring!

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!

We have an exciting opportunity for an exceptional individual to work supporting one of our clients asa Field Services Audio Visual Technician

Torre Jose Cuervo (No. 800 Calle Guillermo Gonzalez Camarena)

Job Summary

The Field Services Audio Visual Technician provides onsite technical support for

conference room technologies, collaboration platforms, audio visual systems, end-user

devices, and workplace technology infrastructure. This role is responsible for the

installation, configuration, troubleshooting, maintenance, and operational support of

audio visual equipment. The technician ensures reliable technology performance, delivers

excellent customer service, and minimizes disruption to business operations.

Experience : 4 to 8 years

Key Responsibilities

• Audio Visual & Collaboration Support
• Support and maintain audio visual conferencing systems, telepresence solutions, meeting room panels, and collaboration technologies.
• Troubleshoot and resolve audio, video, display, microphone, camera, and connectivity issues.
• Provide break-fix support for conference room equipment and integrated AV systems.
• Test video conferencing rooms before scheduled meetings, executive presentations, and business events.
• Configure and support Microsoft Teams Rooms and other collaboration platforms.
• Provide technical support for live events, executive presentations, town halls, and hybrid meetings.
• Coordinate with vendors and third-party service providers for escalations, equipment repairs, and replacements.
• Troubleshooting knowledge on network related issues
• Experience working on Crestron, Cisco, Poly gears and able to troubleshoot device functions
• Provide onsite support for local infrastructure, network equipment, and workplace technology devices.
• Maintain accurate records of incidents, service requests, equipment changes, and completed activities.
• Follow established service procedures, security requirements, safety standards, and agreed service-level timelines.

Skills & Experience

• Hands-on experience supporting audio visual systems, conference rooms, and workplace technologies.
• Strong knowledge of Microsoft Teams Rooms, video conferencing platforms, cameras, microphones, displays, and control panels.
• Experience troubleshooting computers, operating systems, software applications, and peripheral devices.
• Strong problem-solving, communication, customer service, and coordination skills.
• Ability to support business events and quickly resolve technical issues with minimal operational disruption.
• Ability to work independently and collaborate effectively with users, internal teams, vendors, and service providers.

Why Cognizant?

Improve your career in one of the largest and fastest growing IT services providers worldwide

Receive ongoing support and funding with training and development plans

Have a highly competitive benefits and salary package

Get the opportunity to work for leading global companies

We are committed to respecting human rights and build a better future by helping your minds and the environment

We invest in people and their wellbeing.

We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

Igualdad de Empleo y Política de Acción Afirmativa:

Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.

At Cognizant we believe than our culture make us stronger!

#BeCognizant #IntuitionEngineered