Field IT Support Specialist: DC Hardware & VIP Tech

Infosys Limited; Nuevo Laredo; On-site; MXN 180,000 - 300,000; Full time

Job summary

Infosys Limited in Mexico City (Infosys Mexico) is seeking hands-on IT support for data centers, covering compute, storage, backup, and network. The role includes providing desktop, server, and network assistance, plus voice/video conferencing support.

You will operate within defined SLAs and interact with vendors to resolve issues. You will perform IMAC tasks, aid end users, document incidents, and ensure inventory accuracy.

Qualifications

• Experience providing desktop and network support in enterprise environments.
• Knowledge of DHCP and DNS.
• Ability to document incidents and resolutions.

Responsibilities

• Install, configure, and maintain desktops and peripherals.
• Hardware/software troubleshooting and resolution.
• Perform IMAC (Install, Move, Add, Change) services for IT assets and support mobile devices.
• Offer VIP support with high-touch service and manage AV/conferencing.
• L1 level network troubleshooting for LAN connectivity.

Skills

IT Support

Network Troubleshooting

Server Administration

Desktop Support

VIP Support

Tools

Office 365

Job description

Infosys Limited in Mexico City (Infosys Mexico) is seeking hands-on IT support for data centers, covering compute, storage, backup, and network. The role includes providing desktop, server, and network assistance, plus voice/video conferencing support.

You will operate within defined SLAs and interact with vendors to resolve issues. You will perform IMAC tasks, aid end users, document incidents, and ensure inventory accuracy.