Field Support

Infosys; Nuevo Laredo; On-site; MXN 89,000 - 167,000; Full time

Job summary

Infosys is seeking a hands-on IT Desktop Support professional in Nuevo Laredo to install, configure, maintain, and support desktops, printers, and peripherals. You will handle IMAC services, VIP support, AV/conferencing, and network troubleshooting while coordinating with vendors and maintaining IT inventory.

The role emphasizes strong communication, adherence to SLAs, and Mac device support. You will work on-site, ensuring reliable end-user experiences and rapid issue resolution across LAN,

Qualifications

• Strong troubleshooting and problem-solving abilities.
• Ability to provide VIP support with high-touch service.
• Experience with IMAC services and IT asset tracking.

Responsibilities

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
• Hardware/software troubleshooting and resolution.
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies.
• L1 level network troubleshooting and resolution for LAN connectivity.
• Hands & feet support to Backend team for Network/Server/application issue.
• Working with vendor support contacts to resolve technical issues.
• Labelling racks & devices.
• Server mounting/movement.
• Network & Sharing printer installation.
• Knowledge of Office 365 support.
• Coverage/compliance software installation and troubleshooting.
• Good communication skill.
• Good Knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement.
• Support Mac devices.
• Strictly adhere to defined Service Level Agreements (SLA’s).
• Support recurring meetings, events, and after-hours activities as required.
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base.

Skills

VIP support

Office 365 support

L1 network troubleshooting

IT asset management

Mac device support

Vendor coordination

DHCP

DNS

Excellent communication

Tools

Office 365

Printer management

Job description

Roles And Responsibilities

Primary Skill Required

Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.

Detailed Description of project/Requirement Description

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.


• Hardware/software troubleshooting and resolution


• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.


• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies


• L1 level network troubleshooting and resolution for LAN Connectivity


• Hands & feet support to Backend team for Network/Server/application issue


• Working with vendor support contacts to resolve technical issues


• Labelling Racks & devices


• Server mounting/movement


• Network & Sharing printer installation


• Knowledge of Office 365 support


• Coverage/compliance software installation and troubleshooting


• Good communication skill


• Good Knowledge of DHCP, DNS.


• Maintain IT inventory, coordinate vendor support, and assist with procurement


• Support Mac devices


• Strictly adhere to defined Service Level Agreements (SLA’s)


• Support recurring meetings, events, and after-hours activities as required


• Documenting incidents, problems, and resolutions for future reference and for the knowledge base

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.