Field Support

Infosys Limited; Nuevo Laredo; On-site; MXN 180,000 - 300,000; Full time

Job summary

Infosys Limited in Mexico City (Infosys Mexico) is seeking hands-on IT support for data centers, covering compute, storage, backup, and network. The role includes providing desktop, server, and network assistance, plus voice/video conferencing support.

You will operate within defined SLAs and interact with vendors to resolve issues. You will perform IMAC tasks, aid end users, document incidents, and ensure inventory accuracy.

Qualifications

• Experience providing desktop and network support in enterprise environments.
• Knowledge of DHCP and DNS.
• Ability to document incidents and resolutions.

Responsibilities

• Install, configure, and maintain desktops and peripherals.
• Hardware/software troubleshooting and resolution.
• Perform IMAC (Install, Move, Add, Change) services for IT assets and support mobile devices.
• Offer VIP support with high-touch service and manage AV/conferencing.
• L1 level network troubleshooting for LAN connectivity.

Skills

IT Support

Network Troubleshooting

Server Administration

Desktop Support

VIP Support

Tools

Office 365

Job description

Network Planning and Route Management, Technology|Domain|Logistics & Transportation|Infra_ToolAdministration|HP-Storage Administration

Domain

Delivery

Interest Group

Infy Mexico

Company

Requisition ID

155718BR

Roles and Responsibilities:
Primary Skill Required
Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
Detailed Description of project/Requirement Description

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
• Hardware/software troubleshooting and resolution
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
• L1 level network troubleshooting and resolution for LAN Connectivity
• Hands & feet support to Backend team for Network/Server/application issue
• Working with vendor support contacts to resolve technical issues
• Server mounting/movement
• Knowledge of Office 365 support
• Coverage/compliance software installation and troubleshooting
• Good Knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement
• Strictly adhere to defined Service Level Agreements (SLA’s)
• Support recurring meetings, events, and after-hours activities as required
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.