Field Applications Scientist - Mexico Diagnostics & Training
Pluslife
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Descripción de la vacante
Pluslife, a biotechnology company in Mexico, invites a Technical Support Engineer to provide distributor training, conduct advanced troubleshooting, and support end users with instrument operation and POC testing.
You will work with distributors to install, calibrate, and verify instruments, localize training materials, and report issues to drive product improvements; 50–70% travel within Mexico is expected.
Formación
- Bachelor's degree in Biomedical Engineering, Medical Laboratory Science, Molecular Biology, or related field.
- 3–5 years of technical support experience in molecular diagnostics or POC systems.
- Experience training distributors; Mexico City experience preferred.
Responsabilidades
- Provide technical training to distributor engineers and application specialists, conduct advanced troubleshooting, and evaluate service quality
- Support end users with instrument operation, workflow guidance, and POC molecular testing application training; provide Level 2 technical support
- Work with distributors to complete instrument installation, calibration, and verification, and troubleshoot hardware/software issues (remotely and on-site)
- Localize and improve training materials, SOPs, and user manuals based on local language needs and usage scenarios
- Through on-site support and field visits, monitor instrument performance and testing quality; participate in EQA activities and data reporting
- Collect and relay issues raised by distributors and end users, producing structured reports to support product and R&D improvements
Conocimientos
Educación
Descripción del empleo
Pluslife, a biotechnology company in Mexico, invites a Technical Support Engineer to provide distributor training, conduct advanced troubleshooting, and support end users with instrument operation and POC testing.
You will work with distributors to install, calibrate, and verify instruments, localize training materials, and report issues to drive product improvements; 50–70% travel within Mexico is expected.
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