Field Application Scientist Mexico

Pluslife; Ciudad de México; Hybrid; MXN 300,000 - 520,000; Full time

Job summary

Pluslife, an innovative biotechnology company, seeks a Technical Support Trainer to deliver advanced troubleshooting and distributor training for molecular diagnostics devices both locally and remotely in Mexico. This role requires on-site presence, extensive travel within Mexico, and collaboration with international teams.

The candidate will train distributors, evaluate service quality, and support end users with instrument operation, workflow guidance, and POC testing.

Qualifications

• Bachelor level degree in Biomedical Engineering, Medical Laboratory Science, Molecular Biology or related field.
• 3–5 years of technical support experience in molecular diagnostics, medical devices, or POC systems.
• Experience training distributors; Mexico City experience preferred.
• Strong troubleshooting capabilities across hardware, reagents/consumables, and system-level issues.
• Professional fluency in English and French as working languages.
• Travel 50–70% within Mexico

Responsibilities

• Provide technical training to distributor engineers and application specialists, conduct advanced troubleshooting, and evaluate service quality.
• Support end users with instrument operation, workflow guidance, and POC molecular testing training; provide Level 2 technical support.
• Work with distributors to complete instrument installation, calibration, and verification, and troubleshoot hardware/software issues (remotely and on-site).
• Localize and improve training materials, SOPs, and user manuals based on local language needs and usage scenarios.
• Through on-site support and field visits, monitor instrument performance and testing quality; participate in EQA activities and data reporting.
• Collect and relay issues raised by distributors and end users, producing structured reports to support product and R&D improvements.

Skills

Troubleshooting

Cross-cultural communication

English and French

Education

Bachelor's degree or higher in Biomedical Engineering, Medical Laboratory Science, Molecular Biology

Job description

About Us

Pluslife is an innovative biotechnology company specializing in advanced diagnostic solutions for both human and veterinary healthcare. As a fast-growing pioneer in molecular and rapid diagnostic technologies, we are committed to delivering accurate, accessible, and reliable testing products that empower healthcare professionals, laboratories, and consumers worldwide. Our mission is to advance global health through scientific excellence, technological innovation, and high-quality diagnostic solutions.

The company has received multiple honors, including Leading Entrepreneurial Talent and Team, Specialized and Innovative SME, High-Tech Enterprise, and the 2024 Healthcare CSR Model Enterprise.

Powered by proprietary RHAM technology, Pluslife has developed molecular POCT devices and test cards for major infectious diseases, respiratory and reproductive tract infections, and pathogens in companion animals. We have filed over 170 patent and certification applications, with more than 50 granted and 120 approved internationally. Our products are used across countries and regions worldwide.

Responsibilities

1.Provide technical training to distributor engineers and application specialists, conduct advanced troubleshooting, and evaluate service quality.

2.Support end users with instrument operation, workflow guidance, and POC molecular testing application training; provide Level 2 technical support.

3.Work with distributors to complete instrument installation, calibration, and verification, and troubleshoot hardware/software issues (remotely and on-site).

4.Localize and improve training materials, SOPs, and user manuals based on local language needs and usage scenarios.

5.Through on-site support and field visits, monitor instrument performance and testing quality; participate in EQA activities and data reporting.

6.Collect and relay issues raised by distributors and end users, producing structured reports to support product and R&D improvements.

1.Bachelor’s degree or above in Biomedical Engineering, Medical Laboratory Science, Molecular Biology, or a related field.

2.3–5 years of technical support experience in molecular diagnostics, medical devices, or POC systems.

3.Experience training distributors; experience in Mexico City is preferred.

4.Strong troubleshooting capability across hardware, reagents/consumables, and system-level issues.

5.Professional fluency in English and French as working languages, with strong cross-cultural communication skills.

6.Travel 50–70% in Mexico