Export Customer Service Specialist – Global Supply Chain

5405 Bacardi y Compania, S.A. de C.V.; México; Remote; MXN 201,000 - 335,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Retirement/Pension plan

Health insurance

Life insurance

Employee assistance programs

Job summary

Bacardi is seeking a Customer Service Representative to join the Operations team, acting as a strategic partner between customers, markets and Supply Chain across Central America. The role focuses on delivering an exceptional customer experience and supporting business strategy execution across the region.

The position involves end-to-end export order management, claims handling, and working with global teams to maintain high service levels.

Responsibilities

• Coordinate end-to-end export order management process
• Manage customer claims and issue resolution
• Drive continuous improvement initiatives across Supply Chain teams
• Collaborate with Supply Chain, Finance, Commercial and Operations to ensure service levels

Job description

Bacardi is seeking a Customer Service Representative to join the Operations team, acting as a strategic partner between customers, markets and Supply Chain across Central America. The role focuses on delivering an exceptional customer experience and supporting business strategy execution across the region.

The position involves end-to-end export order management, claims handling, and working with global teams to maintain high service levels.