Customer Service Representative CARICAM

5405 Bacardi y Compania, S.A. de C.V.; México; Remote; MXN 201,000 - 335,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Retirement/Pension plan

Health insurance

Life insurance

Employee assistance programs

Job summary

Bacardi is seeking a Customer Service Representative to join the Operations team, acting as a strategic partner between customers, markets and Supply Chain across Central America. The role focuses on delivering an exceptional customer experience and supporting business strategy execution across the region.

The position involves end-to-end export order management, claims handling, and working with global teams to maintain high service levels.

Responsibilities

• Coordinate end-to-end export order management process
• Manage customer claims and issue resolution
• Drive continuous improvement initiatives across Supply Chain teams
• Collaborate with Supply Chain, Finance, Commercial and Operations to ensure service levels

Job description

At Bacardi, we are looking for a Customer Service Representative to join our Operations team and become a key strategic partner between our customers, markets, and Supply Chain across the Central America region. As part of a family-owned company with more than 160 years of history and a global presence, you will have the opportunity to contribute directly to the growth of our iconic brands by ensuring an exceptional customer experience and supporting the execution of our business strategy across the region. We are looking for someone with a passion for customer service, a results-oriented mindset, and the ability to build strong relationships with multiple stakeholders.

This role will be responsible for coordinating the end-to-end export order management process, ensuring operational excellence, managing customer claims, driving continuous improvement initiatives, and working closely with Supply Chain, Finance, Commercial, and Operations teams to deliver the highest possible service levels. The position offers unique exposure to international environments, working with customers and teams across different markets, cultures, and geographies, where analytical thinking, effective prioritization, and strong problem‑solving skills will be critical to success.

At Bacardi, we bring our culture to life through our three pillars: Fearless, Family, and Founders. We are looking for curious, collaborative individuals with a growth mindset who are willing to challenge the status quo and find new ways to create value for our customers and consumers.

If you are looking to develop your career in a global organization where you can leave your mark, work with industry-leading brands, and collaborate with more than 7,000 Primos around the world, we invite you to explore this exciting opportunity. Be part of our exciting future. Help us celebrate moments that matter, one drink at a time.

#BacardiLife #MoreThanWork #CustomerService #SupplyChain #Logistics #Export #Operations #CareerOpportunity #LATAM #Centroamérica

LEADERSHIP AGILITY

At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.

• Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become
• Self-Awareness: You have high levels of self‑awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
• People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance
• Results Agility: You demonstrate consistent delivery of results in first‑time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
• Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with
• Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience

Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person’s identity.

U.S. applicants have rights under Federal Employment Laws.

Perks of Working for us

At Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well‑being, and much more to meet the needs of themselves and their families.

It goes beyond just Cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance.

• Compensation, Paid Time Off & Retirement: Competitive Pay Package Competitive Holiday/Paid Time Off, plus additional days offered ( i.e., volunteer day, allowing you to give back to the community)
• Retirement/Pension Plan Health & Wellbeing Medical, Critical Illness, and Life Insurance Employee Assistance Programs Best‑in‑class, family‑friendly, and inclusive leave policies
• Additional Benefits The benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change. Some benefits may be subject to an employee contribution. Some benefits may be fully or partially subsidized.
• Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand.

Join a world‑class team.

Recognized by Forbes as one of the World’s Best Employers 2026

We are a family‑owned spirits company with more than 160 years and seven generations of heritage. Our portfolio boasts more than 200 brands and labels including icons of today and of tomorrow. You could be part of this legacy … Are you ready to unleash your potential?

Bacardi is the world´s largest privately‑held international spirits company. More than 8,000 people across the globe work toward a common purpose to Make Moments Matter.

At Bacardi we are guided by our 3Fs culture of being Fearless,treating each other like Family, and having a Founders mentality. And have plenty of fun along the way!

BEFEARLESS

We empower our teams to question, challenge and innovate. This means adopting an agile mindset, being comfortable with trying new things and taking risks, without being reckless.

BEHAVELIKEFAMILY

We treat each other, and our communities, like family. We call each other “Primos” (Spanish for cousins) because being part of the family give you the support you need to be the best you can be.

THINKLIKEAFOUNDER

The spirit of entrepreneurship is rooted in our legacy. We treat this business as if it was our own. We do the right thing for the business and take accountability for the work.