Especialista de Servicio al Cliente Front‑Line (Hybrid)

Placements24; Chihuahua; Híbrido; MXN 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Health, dental, and vision insurance

Paid training and development

Employee discounts

Opportunities for advancement

Team-oriented culture

Descripción de la vacante

Placements24 in Ciudad Juárez, Chihuahua is seeking a proactive Front-line Customer Service Agent to join our team. You will be the first point of contact, handling inquiries, resolving issues, and ensuring a positive customer experience in a fast-paced environment.

This hybrid role combines in-office collaboration with remote work, offering flexibility while maintaining high service standards. Strong Spanish communication, problem-solving, and computer skills are essential, with growth

Formación

• Experience in customer service or related field preferred.
• Excellent communication and interpersonal skills in Spanish.
• Strong problem-solving and active listening abilities.
• Proficient with common computer software.
• Hybrid work environment experience is a plus.
• Located in or willing to commute to Ciudad Juárez, Chihuahua.

Responsabilidades

• Handle inbound calls, emails, and chat inquiries.
• Provide accurate information about products, services, and policies.
• Troubleshoot issues and resolve customer problems.
• Document interactions and resolutions in the CRM.
• Escalate complex issues to appropriate departments.
• Aim to meet or exceed performance metrics.
• Collaborate with team to share best practices.

Conocimientos

Customer service

Spanish language

Problem solving

Active listening

Computer literacy

Educación

High school diploma

Herramientas

CRM software

Descripción del empleo

Placements24 in Ciudad Juárez, Chihuahua is seeking a proactive Front-line Customer Service Agent to join our team. You will be the first point of contact, handling inquiries, resolving issues, and ensuring a positive customer experience in a fast-paced environment.

This hybrid role combines in-office collaboration with remote work, offering flexibility while maintaining high service standards. Strong Spanish communication, problem-solving, and computer skills are essential, with growth