Epic Tapestry Associate: Healthcare IT & Workflow

Impact Advisors Mexico; San Pedro Garza García; Presencial; MXN 420.000 - 620.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

MXN $4,000 monthly grocery vouchers

Major and minor medical insurance

TotalPass gym and wellness benefits

Paid vacation days before first year

Paid training and mentorship

Descripción de la vacante

Impact Advisors Mexico is seeking an Epic Tapestry Associate to support healthcare technology workflows for U.S. healthcare organizations.

The role focuses on Epic Tapestry application support, workflow analysis, and cross-functional collaboration with business users and IT teams to deliver reliable system enhancements. You will work with stakeholders on claims, enrollment, provider data, and medical management processes while developing specialized expertise in Epic and healthcare consulting.

Formación

• Bachelor's degree or equivalent professional experience in Healthcare Administration, Information Technology, Business Administration, Health Information Management, or a related field.
• 2–5 years of professional experience in healthcare, healthcare technology, application support, managed care, payer operations, or a related environment.
• Professional proficiency in English, including the ability to communicate effectively with U.S.-based stakeholders.
• Experience working with healthcare systems, enterprise applications, ticketing systems, or operational support environments.
• Strong analytical and problem-solving skills.

Responsabilidades

• Support Epic Tapestry application workflows and business processes.
• Provide application support to end users and operational stakeholders.
• Investigate application issues, troubleshoot incidents, and coordinate appropriate resolutions.
• Analyze business and operational requirements and translate them into application-related solutions.
• Support application configuration, testing, validation, and maintenance activities.
• Assist with workflows related to claims, benefits, enrollment, provider information, medical management, and customer service.
• Participate in system testing and validation of application changes.
• Support system updates and enhancements while maintaining application accuracy and reliability.
• Document incidents, requirements, configurations, testing activities, and resolutions.
• Identify opportunities to improve workflows, application usability, and operational efficiency.
• Collaborate with IT teams and other application teams to support system integration and business requirements.
• Provide guidance and support to end users.
• Assist with user documentation and knowledge-sharing materials.
• Participate in continuous improvement initiatives related to Epic Tapestry.

Conocimientos

Epic Tapestry

Healthcare application support

Managed care workflows

Payer operations

EHR/EMR

Workflow analysis

Requirements analysis

Documentation

Stakeholder communication

Educación

Bachelor's degree or equivalent

Descripción del empleo

Impact Advisors Mexico is seeking an Epic Tapestry Associate to support healthcare technology workflows for U.S. healthcare organizations.

The role focuses on Epic Tapestry application support, workflow analysis, and cross-functional collaboration with business users and IT teams to deliver reliable system enhancements. You will work with stakeholders on claims, enrollment, provider data, and medical management processes while developing specialized expertise in Epic and healthcare consulting.