Epic Willow Associate: Healthcare IT & Medication Workflows

Impact Advisors Mexico; Monterrey; Híbrido; MXN 391.000 - 614.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

MXN $4,000 monthly grocery vouchers

5 additional paid vacation days before

Paid training and continuous mentoring

Descripción de la vacante

Impact Advisors Mexico is seeking an Epic Willow Associate to support medication management workflows and healthcare technology solutions for U.S.-based healthcare organizations.

Epic Willow experience is not required to apply; this role focuses on developing specialized expertise in Epic and healthcare IT consulting while collaborating with clinical, pharmacy, operational, and technical teams across projects.

Formación

• 1-3 years of healthcare, pharmacy, or healthcare IT experience.
• English proficiency for written and verbal communication.
• Experience with ticketing, application support, or case management systems.
• Understanding of medication management workflows.
• Knowledge of healthcare compliance requirements.
• Strong analytical and research skills.
• Attention to detail and data accuracy.
• Clear and professional communication.
• Ability to collaborate with clinical, operational, and technical stakeholders.
• Proactive, adaptable, continuous-learning mindset.

Responsabilidades

• Support medication management workflows and application requests.
• Configure and maintain medication information (names, dosages, presentations).
• Manage application tickets, documentation, and system updates.
• Provide application support to physicians, nurses, pharmacy teams, and other healthcare stakeholders.
• Investigate and troubleshoot issues in applications and workflows.
• Validate changes and ensure accuracy and compliance.
• Collaborate with clinical, pharmacy, operational, and technical teams.
• Support testing and validation of changes.
• Maintain documentation and learning materials.
• Participate in knowledge sharing and continuous improvement activities.
• Support U.S.-based healthcare technology initiatives.

Conocimientos

Pharmacy operations

Ticket and incident management

Application testing and validation

Requirements analysis

Stakeholder communication

Continuous learning

Professional English proficiency

Herramientas

Ticketing systems

Pharmacy information systems

Descripción del empleo

Impact Advisors Mexico is seeking an Epic Willow Associate to support medication management workflows and healthcare technology solutions for U.S.-based healthcare organizations.

Epic Willow experience is not required to apply; this role focuses on developing specialized expertise in Epic and healthcare IT consulting while collaborating with clinical, pharmacy, operational, and technical teams across projects.