Clinical Application Analyst - Tapestry
Impact Advisors Mexico
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Descripción de la vacante
Impact Advisors Mexico is seeking an Epic Tapestry Associate to support healthcare technology workflows for U.S. health plans and managed care operations from Colonia del Valle, Mexico City. The role focuses on application support, workflow analysis, testing, and system enhancements.
Candidates bring 2–5 years in healthcare tech or payer operations, strong English, and the ability to translate requirements into solutions. On-site, Monday–Friday, 7:00 AM–4:00 PM, full-time employment.
Formación
- Bachelor's degree or equivalent in healthcare/IT/business or related field.
- 2–5 years of healthcare, healthcare tech, or payer operations experience.
- Professional proficiency in English for US stakeholders.
- Experience with healthcare systems, enterprise apps, and ticketing systems.
- Strong analytical and problem-solving skills.
- Ability to translate business requirements into system solutions.
- Attention to detail and accuracy.
- Clear and professional written and verbal communication.
- Ability to work independently and with others.
- Strong organization and time-management.
Responsabilidades
- Support Epic Tapestry workflows and business processes.
- Provide end-user and stakeholder application support.
- Troubleshoot incidents and coordinate resolutions.
- Analyze requirements and translate to system solutions.
- Support configuration, testing, validation, and maintenance.
- Assist with claims, enrollment, provider data, and medical management workflows.
- Participate in system testing and validation of changes.
- Document incidents, configurations, and resolutions.
- Identify opportunities to improve workflows and efficiency.
- Collaborate with IT and other application teams for integration.
- Provide guidance and support to end users.
- Assist with user documentation and knowledge-sharing.
Conocimientos
Educación
Herramientas
Descripción del empleo
Work Model: On-site
Schedule: Monday to Friday, 7:00 AM – 4:00 PM
Employment Type: Full-time
Location: Colonia del Valle, Mexico City
Work Model: On-site
Schedule: Monday to Friday, 7:00 AM – 4:00 PM
Employment Type: Full-time
Impact Advisors Mexico is looking for an Epic Tapestry Associate to support healthcare technology workflows related to health plan and managed care operations for U.S. healthcare organizations.
This role is suited for professionals with experience in healthcare operations, managed care, payer systems, healthcare IT, application support, or related environments who are interested in developing specialized expertise in Epic and healthcare consulting.
The position will work closely with business users, operational stakeholders, and technical teams to support application functionality, troubleshoot issues, analyze workflows, and contribute to system enhancements.
- Support Epic Tapestry application workflows and business processes.
- Provide application support to end users and operational stakeholders.
- Investigate application issues, troubleshoot incidents, and coordinate appropriate resolutions.
- Analyze business and operational requirements and translate them into application-related solutions.
- Support application configuration, testing, validation, and maintenance activities.
- Assist with workflows related to claims, benefits, enrollment, provider information, medical management, and customer service.
- Participate in system testing and validation of application changes.
- Support system updates and enhancements while maintaining application accuracy and reliability.
- Document incidents, requirements, configurations, testing activities, and resolutions.
- Identify opportunities to improve workflows, application usability, and operational efficiency.
- Collaborate with IT teams and other application teams to support system integration and business requirements.
- Provide guidance and support to end users.
- Assist with user documentation and knowledge-sharing materials.
- Participate in continuous improvement initiatives related to Epic Tapestry.
- Bachelor's degree or equivalent professional experience in Healthcare Administration, Information Technology, Business Administration, Health Information Management, or a related field.
- 2–5 years of professional experience in healthcare, healthcare technology, application support, managed care, payer operations, or a related environment.
- Professional proficiency in English, including the ability to communicate effectively with U.S.-based stakeholders.
- Experience working with healthcare systems, enterprise applications, ticketing systems, or operational support environments.
- Strong analytical and problem-solving skills.
- Ability to understand business processes and translate operational requirements into system-related solutions.
- Strong attention to detail and commitment to accuracy.
- Clear and professional written and verbal communication.
- Ability to work independently and collaboratively.
- Strong organization and time-management skills.
- Adaptability and willingness to learn new healthcare technologies and processes.
- Experience with Epic Tapestry.
- Epic certification or previous Epic experience.
- Experience with health plan or managed care operations.
- Experience with payer systems.
- Experience with claims or benefits workflows.
- Experience with enrollment processes.
- Experience with provider data.
- Experience with medical management workflows.
- EHR/EMR experience.
- Healthcare application support experience.
- Experience supporting U.S. healthcare organizations.
- Healthcare IT consulting experience.
- Managed Care
- Health Plan Operations
- Payer Operations
- Healthcare Administration
- Healthcare Operations
- Medical Management
- Claims Operations
- Benefits Administration
- Provider Operations
- Healthcare IT
- EHR/EMR
- Application Support
- Healthcare Application Analyst
- Clinical Systems
- Healthcare Systems
- Application Administration
- Healthcare Technology
- Business Analyst
- Application Analyst
- Systems Analyst
- Application Support Specialist
- Business Systems Support
- Healthcare Business Analyst
You do not need to already be an Epic Tapestry expert.
What matters most is your ability to understand healthcare workflows, analyze application issues, communicate with stakeholders, solve problems, and learn new technologies and processes.
- Epic Tapestry
- Healthcare application support
- Managed care workflows
- Payer operations
- Healthcare systems
- EHR/EMR
- Workflow analysis
- Requirements analysis
- Application troubleshooting
- Testing and validation
- Documentation
- Problem solving
- Stakeholder communication
- Customer support
- Attention to detail
- Process improvement
- Professional English
- MXN $4,000 monthly grocery vouchers
- Major and minor medical insurance through Sofía Salud
- TotalPass gym and wellness benefits
- 5 additional paid vacation days before completing your first year
- Paid training and continuous mentorship
- 15 days of Aguinaldo
- 12 days of paid vacation plus vacation premium
- Paid public holidays
- Overtime pay
- IMSS / Social Security
At Impact Advisors Mexico, you will have the opportunity to develop specialized experience in Epic, healthcare technology, and managed care workflows while supporting U.S. healthcare organizations.
You will work with multidisciplinary teams and gain experience in application support, workflow analysis, testing, optimization, and healthcare consulting.
Our environment emphasizes learning, collaboration, mentorship, and continuous professional development.
Impact Advisors Mexico is part of the Impact Advisors network and supports healthcare organizations through healthcare technology, consulting, and operational expertise.
Our teams collaborate with U.S.-based healthcare organizations to support solutions designed to improve clinical, financial, and operational outcomes.
Position: Epic Tapestry Associate
Company: Impact Advisors Mexico
Employment Type: Full-time
Location: Colonia del Valle, Mexico City
Work Model: On-site
Schedule: Monday to Friday, 7:00 AM – 4:00 PM
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