Clinical Orders & Workflow Analyst (Healthcare IT)

Impact Advisors Mexico; Ciudad de México; Presencial; MXN 391.000 - 614.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

MXN $4,000 monthly grocery vouchers

5 additional paid vacation days before

Paid training and continuous mentor-

15 days of Aguinaldo

12 days of paid vacation plus vacation

Paid public holidays

Descripción de la vacante

Impact Advisors Mexico is seeking an Epic Orders Associate to support clinical order management workflows and healthcare IT solutions for U.S. healthcare organizations. This role welcomes candidates with healthcare operations experience and a willingness to learn Epic.

English proficiency is required, and collaboration with physicians, nurses, pharmacists, and IT teams is essential. The position offers opportunities to develop expertise in Epic and healthcare consulting within a growing

Formación

• 1–3 years of professional experience in healthcare, clinical operations, nursing, pharmacy, laboratory services, healthcare IT, EHR/EMR support, or a related environment.
• Professional working proficiency in English, both written and spoken.
• Experience working with healthcare information systems, clinical applications, EHR/EMR platforms, or ticketing/support environments.
• Understanding of clinical workflows and healthcare operations.
• Strong analytical and problem-solving skills.
• Ability to understand complex workflows and translate operational needs into practical solutions.
• Strong attention to detail and data accuracy.
• Excellent communication and collaboration skills.
• Ability to work effectively with clinical, operational, and technical stakeholders.
• Adaptability and willingness to learn new technologies and processes.

Responsabilidades

• Support clinical order management workflows within Epic.
• Analyze application requests, incidents, and workflow issues related to order entry and order management.
• Support application configuration, testing, validation, and implementation activities.
• Collaborate with clinical and operational teams to understand workflow requirements and translate them into application solutions.
• Support workflows related to laboratory orders, imaging orders, medication orders, procedures, and other clinical requests.
• Investigate application issues, identify potential root causes, and coordinate appropriate resolutions.
• Participate in testing and quality assurance activities for system enhancements.
• Support workflow analysis, optimization, and continuous improvement initiatives.
• Create and maintain application documentation, workflow materials, and support resources.
• Collaborate with physicians, nurses, pharmacists, laboratory personnel, operational stakeholders, and technical teams supporting U.S. healthcare clients.
• Support implementation, upgrade, and enhancement activities.
• Maintain accurate documentation of issues, requirements, testing activities, and resolutions.

Conocimientos

Clinical workflow analysis

Order management workflows

Clinical applications

Requirements analysis

Testing and validation

Stakeholder communication

Problem solving

Professional English

Descripción del empleo

Impact Advisors Mexico is seeking an Epic Orders Associate to support clinical order management workflows and healthcare IT solutions for U.S. healthcare organizations. This role welcomes candidates with healthcare operations experience and a willingness to learn Epic.

English proficiency is required, and collaboration with physicians, nurses, pharmacists, and IT teams is essential. The position offers opportunities to develop expertise in Epic and healthcare consulting within a growing