Entry-Level Teller & Customer Service Pro

Banamex; Estado de México; Presencial; MXN 150.000 - 230.000; Jornada completa

Descripción de la vacante

Banamex Teller role is an entry-level position focused on delivering high quality customer service while handling daily cash transactions and branch operations. You will be the first point of contact for clients, educate them on digital banking options, and identify opportunities to refer products aligned with their financial goals.

In this role you will follow bank policies and controls to safeguard assets, resolve client issues, and maintain up-to-date knowledge of client accounts and

Formación

• Previous relevant experience preferred
• Demonstrated sales and customer service experience
• Money handling experience
• Effective problem solving and communication skills
• Ability to work well in a team oriented environment

Responsabilidades

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions including the, managing cash supply for the branch, deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client’s financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure safety and security
• Ensure all client needs are met and effectively manage client issues, escalating as needed
• Maintain working knowledge of client accounts and new products and services offered

Conocimientos

Customer service

Sales experience

Money handling

Problem solving

Teamwork

Educación

High school diploma

Desirable university degree

Herramientas

Office software

Descripción del empleo

Banamex Teller role is an entry-level position focused on delivering high quality customer service while handling daily cash transactions and branch operations. You will be the first point of contact for clients, educate them on digital banking options, and identify opportunities to refer products aligned with their financial goals.

In this role you will follow bank policies and controls to safeguard assets, resolve client issues, and maintain up-to-date knowledge of client accounts and