Entry-Level Customer Experience Pro | Grow in Global Logistics

A.P. Moller - Maersk; Ciudad de México; Presencial; MXN 201.000 - 312.000; Jornada completa

Descripción de la vacante

Maersk in Mexico City is seeking an entry-level CX Associate. This role suits recent graduates with a focus on delivering excellent customer experiences through clear communication and teamwork.

No prior professional experience is required; the position emphasizes growth, learning Maersk systems, and adopting a proactive customer-service mindset. You will support customers, coordinate with internal teams, and help deliver timely resolutions while following established processes and service

Formación

• Bachelor’s degree in Business, International Trade, Logistics, Communications, or related fields.
• No professional experience required; internships, projects, volunteering, or student activities are valued.
• Basic familiarity with Microsoft Office; willingness to learn Maersk systems and digital tools.
• English level B2+ for customer and team communication.

Responsabilidades

• Support customers with requests and questions through available channels.
• Communicate clearly, respectfully, and proactively with customers and internal teams.
• Coordinate with colleagues to follow up on cases and deliver timely resolutions.
• Maintain accurate information and follow processes and service standards.
• Take ownership of assigned activities and elevate when needed.
• Participate in training, coaching, and team meetings.
• Share ideas to improve customer or team experience.
• Contribute to an inclusive, collaborative team culture.

Conocimientos

Microsoft Office

Maersk systems

English B2+

Educación

Bachelor’s degree in Business, International Trade, Logistics, Communications

Descripción del empleo

Maersk in Mexico City is seeking an entry-level CX Associate. This role suits recent graduates with a focus on delivering excellent customer experiences through clear communication and teamwork.

No prior professional experience is required; the position emphasizes growth, learning Maersk systems, and adopting a proactive customer-service mindset. You will support customers, coordinate with internal teams, and help deliver timely resolutions while following established processes and service