Enterprise Learning Solutions Consultant

Platzi; Ciudad de México; Presencial; MXN 420.000 - 640.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Laptop and smartphone provided

Kindle and Kindle books provided

Vacation 15 days per year

Online therapy sessions covered (first

Team syncs across the globe

Villa Platzi annual gathering

Option pool – company shares

Descripción de la vacante

Platzi is seeking a Customer Success professional to guide enterprise clients through Platzi Learn implementation, from onboarding to measurable results. You will review generated courses for pedagogy, structure, and user experience, acting as the bridge to the internal team to ensure feedback informs product decisions.

The role requires 3+ years in customer success or related fields, experience with B2B SaaS, and English at a B2 level.

Formación

• 3+ years in customer success, implementation, instructional design, or learning experience design.
• Experience in B2B SaaS or edtech.
• Experience managing enterprise clients as your main point of contact.
• English at B2 minimum, spoken and written.
• Background in instructional design, pedagogy, or corporate training.
• Hands-on experience with AI tools for content generation.

Responsabilidades

• Guide new and existing clients through their Platzi Learn implementation, from onboarding to results.
• Build and review generated courses with a critical eye: clip quality, pedagogical structure, content clarity, and student experience.
• Be the bridge between the client and the internal team. Spot friction, document it, and communicate it with context so client feedback shapes the product.
• Understand each client's business well enough to turn their needs into concrete decisions inside the platform.
• Train the client's content teams so they can run Platzi Learn on their own.

Conocimientos

Customer success

Implementation

Instructional design

Learning experience design

B2B SaaS

English (B2)

AI content generation tools

Herramientas

AI content generation tools

Descripción del empleo

Platzi is seeking a Customer Success professional to guide enterprise clients through Platzi Learn implementation, from onboarding to measurable results. You will review generated courses for pedagogy, structure, and user experience, acting as the bridge to the internal team to ensure feedback informs product decisions.

The role requires 3+ years in customer success or related fields, experience with B2B SaaS, and English at a B2 level.