Enterprise Knowledge Manager – AI-Driven KM Leader (Hybrid)

Ingredion Incorporated (Corporate); Región Centro; Hybrid; MXN 2,231,000 - 3,346,000; Full time

Benefits offered by this job

Total rewards

Benefits & wellness

Flexible work arrangements

Career growth

Recognition program

Employee discounts

Job summary

Ingredion Incorporated (Corporate) is seeking an Enterprise Knowledge Management Owner to lead the global KM program, drive content governance, and align knowledge strategy with business outcomes.

You will supervise cross-functional teams, collaborate with IT and product teams, and leverage analytics to improve knowledge capture, search, and customer support experiences across channels.

Qualifications

• Bachelor’s degree in Information Science, Business, or related field.
• 10+ years’ experience in Knowledge Management, Digital Transformation, or related disciplines.
• Proven experience leading KM programs in a complex, global organization.
• Strong understanding of KM frameworks, governance, and technology platforms (including AI/ML).
• Excellent communication, stakeholder management, and change leadership skills.

Responsibilities

• Lead enterprise KM program and coordinate cross-functional teams.
• Establish content standards, workflows, and feedback mechanisms for knowledge creation and governance.
• Monitor content health using metrics, ensuring reuse and relevance across the enterprise.
• Develop and execute plans to secure stakeholder buy-in and drive program adoption.
• Collaborate with IT and Go-to-Market teams to support KM workflows and training.
• Assess and implement AI KM technologies to enhance knowledge capture and delivery.

Skills

KM leadership

Content governance

Stakeholder management

AI/ML familiarity

Cross-functional collaboration

Change management

Analytics & measurement

Content standards

Digital transformation

KM program governance

Education

Bachelor’s degree in Information Science or related

Master’s degree preferred

Tools

KM platforms

AI/ML tooling

Job description

Ingredion Incorporated (Corporate) is seeking an Enterprise Knowledge Management Owner to lead the global KM program, drive content governance, and align knowledge strategy with business outcomes.

You will supervise cross-functional teams, collaborate with IT and product teams, and leverage analytics to improve knowledge capture, search, and customer support experiences across channels.