Enterprise IT Delivery Lead (Managed Services)

Keenfolks; Ciudad de México; Híbrido; MXN 1.400.000 - 2.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work arrangement

Free lunch on office days

Free Friday afternoons

Work from anywhere 14 days/year

23 vacation days + 2 personal days

Birthday day off

Career development support

Descripción de la vacante

Keenfolks is seeking an experienced IT Delivery Manager to oversee day-to-day delivery for Reckitt, a long-term enterprise engagement. You will bridge client business and our delivery teams, ensuring scope, budget and schedule are met while maintaining quality across data, analytics, and technology workstreams.

In this hands-on role, you will coordinate cross-functional teams, run Agile ceremonies, manage risks, and provide executive-ready status updates to stakeholders.

Formación

• 6+ years of experience in IT project management.
• Project/program management in digital/IT consulting or agency environments.
• Experience with D2C platforms, content platforms, loyalty programs, and platform analytics.
• Experience running ongoing managed-services or IT support engagements, not just one-off projects.
• Strong stakeholder management, comfortable with business sponsors and technical teams.
• Working knowledge of Agile/Scrum; familiarity with Azure DevOps.
• Comfortable working with USA-based clients across time zones and distributed teams.
• Bachelor's degree in Business, Engineering, IT or related field; Master’s a plus.
• PMP, PRINCE2, or Agile certification is a plus.

Responsabilidades

• Own end-to-end delivery of the engagement, aligning work with scope, monthly hours, and budget.
• Track and report team utilization and burn against contracted capacity.
• Identify scope creep, resourcing gaps, and delivery risks proactively.
• Drive internal coordination across data/analytics, IT/technology, and strategy teams.
• Demonstrate strong English communication skills at a C1 level, lead client meetings and discussions with senior stakeholders.
• Coordinate cross-functional delivery team, assign work, unblock issues, and keep sprints/roadmaps on track.
• Run Agile ceremonies and maintain backlogs, status reports, and knowledge base.
• Manage staffing transitions and transfer institutional knowledge to protect continuity.
• Manage capacity and resource allocation across workstreams.
• Monitor utilization, workload, availability, and capacity requirements.
• Own project and capacity reporting with clear delivery status and risks.
• Establish IT project governance including planning, milestones, and RAID tracking.
• Act as primary day-to-day contact for client stakeholders and partner on renewals and proposals.
• Develop executive-ready status reports and dashboards for leadership and clients.

Conocimientos

IT project management

Stakeholder management

Agile/Scrum

Azure DevOps

D2C platforms

Content platforms

Loyalty programs

Platform analytics

Educación

Bachelor's degree (Business, Engineering, IT)

PMP/PRINCE2/Agile certification

Herramientas

Azure DevOps

Descripción del empleo

Keenfolks is seeking an experienced IT Delivery Manager to oversee day-to-day delivery for Reckitt, a long-term enterprise engagement. You will bridge client business and our delivery teams, ensuring scope, budget and schedule are met while maintaining quality across data, analytics, and technology workstreams.

In this hands-on role, you will coordinate cross-functional teams, run Agile ceremonies, manage risks, and provide executive-ready status updates to stakeholders.