IT Project Manager

Keenfolks; Ciudad de México; Híbrido; MXN 1.400.000 - 2.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work arrangement

Free lunch on office days

Free Friday afternoons

Work from anywhere 14 days/year

23 vacation days + 2 personal days

Birthday day off

Career development support

Descripción de la vacante

Keenfolks is seeking an experienced IT Delivery Manager to oversee day-to-day delivery for Reckitt, a long-term enterprise engagement. You will bridge client business and our delivery teams, ensuring scope, budget and schedule are met while maintaining quality across data, analytics, and technology workstreams.

In this hands-on role, you will coordinate cross-functional teams, run Agile ceremonies, manage risks, and provide executive-ready status updates to stakeholders.

Formación

• 6+ years of experience in IT project management.
• Project/program management in digital/IT consulting or agency environments.
• Experience with D2C platforms, content platforms, loyalty programs, and platform analytics.
• Experience running ongoing managed-services or IT support engagements, not just one-off projects.
• Strong stakeholder management, comfortable with business sponsors and technical teams.
• Working knowledge of Agile/Scrum; familiarity with Azure DevOps.
• Comfortable working with USA-based clients across time zones and distributed teams.
• Bachelor's degree in Business, Engineering, IT or related field; Master’s a plus.
• PMP, PRINCE2, or Agile certification is a plus.

Responsabilidades

• Own end-to-end delivery of the engagement, aligning work with scope, monthly hours, and budget.
• Track and report team utilization and burn against contracted capacity.
• Identify scope creep, resourcing gaps, and delivery risks proactively.
• Drive internal coordination across data/analytics, IT/technology, and strategy teams.
• Demonstrate strong English communication skills at a C1 level, lead client meetings and discussions with senior stakeholders.
• Coordinate cross-functional delivery team, assign work, unblock issues, and keep sprints/roadmaps on track.
• Run Agile ceremonies and maintain backlogs, status reports, and knowledge base.
• Manage staffing transitions and transfer institutional knowledge to protect continuity.
• Manage capacity and resource allocation across workstreams.
• Monitor utilization, workload, availability, and capacity requirements.
• Own project and capacity reporting with clear delivery status and risks.
• Establish IT project governance including planning, milestones, and RAID tracking.
• Act as primary day-to-day contact for client stakeholders and partner on renewals and proposals.
• Develop executive-ready status reports and dashboards for leadership and clients.

Conocimientos

IT project management

Stakeholder management

Agile/Scrum

Azure DevOps

D2C platforms

Content platforms

Loyalty programs

Platform analytics

Educación

Bachelor's degree (Business, Engineering, IT)

PMP/PRINCE2/Agile certification

Herramientas

Azure DevOps

Descripción del empleo

Who Are We?

Keenfolks is a Marketing Transformation Partner that operates as both a marketing agency and a technology company. Some engagements look like classic marketing transformation - content systems, brand campaigns, creative production at scale. Others are genuine technology builds - BI platforms on AWS Redshift, custom data pipelines, AI agent orchestration (Claude, GPT, Perplexity working together), automated content-generation stacks. We work with leading global brands including Mars, Reckitt, Nestlé, Coca-Cola, and Diageo.

Role Overview

This role owns day-to-day IT delivery for one of Keenfolks' long-term enterprise client engagements - Reckitt - run as an ongoing managed-services relationship against a defined monthly scope of hours and deliverables. You'll sit between the client's business and IT/technology stakeholders and our technical delivery team, responsible for keeping execution on scope, on budget, and on schedule. This is a hands-on delivery role for someone who thrives on structure, ownership, and steady account partnership - not a one-off project sprint.

Key Responsibilities

Delivery & Execution

• Own end-to-end delivery of the engagement, keeping work aligned with the agreed scope, monthly hours, and budget.

• Track and report team utilization and burn against contracted capacity, supporting account reporting.

• Identify scope creep, resourcing gaps, and delivery risks proactively, and upscale with clear options.

• Drive internal coordination across data/analytics, IT/technology, and strategy teams supporting the account.

• Demonstrate strong English communication skills at a C1 level, both written and spoken, with the ability to lead client meetings, present project updates, discuss technical topics, manage difficult conversations, and communicate effectively with senior stakeholders.

Team & Agile Delivery

• Coordinate a cross-functional technical delivery team (developers, tech leads, and data analysts), assigning work, unblocking issues, and keeping sprints and roadmaps on track.

• Run Agile ceremonies (sprint planning, standups, retrospectives) and maintain current documentation: backlogs, status reports, and an account knowledge base.

• Manage transitions when staffing or scope changes, onboarding new team members and transferring institutional knowledge to protect continuity.

• Manage team capacity and resource allocation, ensuring the right technical profiles are assigned to each workstream and that capacity is effectively planned against project demand, priorities, timelines, and budgets.

• Monitor team utilization, workload, availability, and capacity requirements, proactively identifying resource constraints, risks, and staffing needs.

• Own project and capacity reporting, providing clear visibility into delivery status, resource utilization, timelines, risks, dependencies, financials, and overall project health.

• Establish and maintain IT project governance, including planning, milestones, RAID tracking, status reporting, stakeholder alignment, and follow-up on action items.

Client & Account Partnership

• Act as the primary day-to-day point of contact for client stakeholders across both business and IT/technology functions, managing expectations and surfacing risks early.

• Partner with account leadership on renewals, scope changes, and new proposals.

• Develop and maintain executive-ready status reports, dashboards, and project performance updates for both internal leadership and client stakeholders.

Qualifications

• 6+ years of experience in IT project management

• Project/program management experience in a digital, IT consulting, or agency environment, ideally on large or enterprise accounts.

• Experience working with D2C platforms, content platforms, loyalty programs, and platform analytics.

• Direct experience running ongoing managed-services or IT support engagements (recurring scope and hours), not only one-off project delivery.

• Strong stakeholder management skills, comfortable with both business sponsors and technical/IT teams.

• Working knowledge of Agile/Scrum; familiarity with Azure DevOps.

• Comfortable working with clients based in the USA across time zones, with distributed teams.

• Bachelor's degree in Business, Engineering, IT, or a related field (Master's a plus).

• PMP, PRINCE2, or Agile certification is a plus.

What We Offer

• Competitive salary and benefits package

• Hybrid work arrangement (2 days in the office, 3 days remote)

• Direct mentorship and learning opportunities from senior leadership

• Exposure to cutting-edge AI technology and innovative marketing solutions

• Collaborative, fast-paced environment with growth potential

• Professional development support and career advancement opportunities

• Free lunch on office days

• Free Friday afternoons

• Work from anywhere for 14 days/year

• 23 vacation days + 2 personal days

• Birthday day off to celebrate your day

Your Attitude

At Keenfolks, we believe innovation requires vulnerability - taking calculated risks and never settling for just being good. We recognize and reward change-makers who are experimental in their approach. If you're an innovator with an entrepreneurial mindset, we want to connect with you.

Diversity Matters

Keenfolks is an equal opportunity employer. We believe in true equality for all, and through our culture, corporate social responsibility, and day-to-day activities, we strive to have a positive impact on today's society.