Field Technical Support for Enterprise & On-Site Solutions

HP; Ciudad de México; Presencial; MXN 900.000 - 1.140.000; Jornada completa

Descripción de la vacante

HP seeks a professional to improve customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales and service delivery support. The role serves diverse, complex accounts with tailored solutions and proactive monitoring to prevent issues.

The position includes on-site site support for break-fix activities, collaboration with third-party providers, and mentoring the team.

Formación

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience.

Responsabilidades

• Enhances customer experience by providing installation information, site-specific information, and access to relevant contacts.
• Addresses customer-relations challenges promptly and escalates issues according to established protocols.
• Offers software services spanning pre-sales, post-sales, and service delivery support for diverse customer needs.
• Delivers services to large enterprise and complex accounts addressing their specific requirements.
• Utilizes proactive monitoring techniques to identify opportunities for preventing problems and improving experiences.
• Provides site support for break-fix activities and leads onsite escalation support when needed.
• Coordinates departmental work, mentors the team, and serves as escalation point for related issues.
• Identifies opportunities for improvement and recommends changes to assure effective business controls.

Descripción del empleo

HP seeks a professional to improve customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales and service delivery support. The role serves diverse, complex accounts with tailored solutions and proactive monitoring to prevent issues.

The position includes on-site site support for break-fix activities, collaboration with third-party providers, and mentoring the team.