Enterprise Experience Designer: Conversational AI & ServiceNow

Corning Inc.; Monterrey; On-site; MXN 520,000 - 780,000; Full time

Benefits offered by this job

Great benefits

Learning environment

Impactful projects

Global teams exposure

Equal opportunity employer

Job summary

Corning Inc. in Monterrey, MX, is seeking a Product Designer for Employee Experience & Conversational AI to shape digital experiences across ServiceNow and Moveworks.

You will design employee-facing portals and AI-powered support journeys, partnering with cross-functional teams to improve self-service and satisfaction. The role blends UX design, service design, and enterprise collaboration, delivering scalable experiences aligned with corporate requirements.

Qualifications

• Bachelor’s degree in UX Design, HCI, Product Design, Information Systems, Computer Science, Business, Communications, or equivalent experience.
• 5+ years of experience in product design, UX design, service design, digital experience design, or enterprise platform design.
• 3+ years of experience designing enterprise portals, employee experience platforms, service portals, workflow applications, or digital workplace solutions.
• Hands on experience designing or supporting ServiceNow experiences such as Employee Center, Employee Center Pro, Service Catalog, Knowledge Management, ITSM, or HRSD.
• Experience designing conversational AI journeys, guided support flows, fallback experiences, and escalation paths

Responsibilities

• Design employee-facing experiences across enterprise portals, knowledge, service request, and conversational AI channels.
• Create user journeys, wireframes, prototypes, flows, and design specifications to support product and platform delivery.
• Partner with product, engineering, platform, and business teams to improve self-service adoption, search success, and employee satisfaction.
• Ensure solutions are accessible, inclusive, privacy-aware, and aligned with enterprise design standards.

Skills

UX design

Service design

Enterprise portals

Figma

Miro

Lucidchart

Adobe XD

Sketch

Agile collaboration

Stakeholder mgmt

Education

Bachelor’s degree in UX Design or related

Tools

ServiceNow

Moveworks

Job description

Corning Inc. in Monterrey, MX, is seeking a Product Designer for Employee Experience & Conversational AI to shape digital experiences across ServiceNow and Moveworks.

You will design employee-facing portals and AI-powered support journeys, partnering with cross-functional teams to improve self-service and satisfaction. The role blends UX design, service design, and enterprise collaboration, delivering scalable experiences aligned with corporate requirements.