ServiceNow Business Analyst

Corning Inc.; Monterrey; Hybrid; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work model

Competitive benefits package

Job summary

Corning Inc. is seeking a ServiceNow Business Analyst to drive enterprise-scale digital transformation. You will translate complex needs into scalable ServiceNow solutions across ITSM, HRSD, CSM, SecOps, GRC, and beyond, partnering with business stakeholders and IT teams.

You will lead QA, document designs, and coordinate across IT, Operations, HR, and Finance to deliver high-impact projects. A strong ITIL foundation and Agile delivery experience are essential for success in this role.

Qualifications

• 3–5 years of hands-on ServiceNow experience in enterprise environments.
• Advanced knowledge of ServiceNow modules ITSM, ITOM, HRSD, CSM, SecOps, GRC.
• ITIL V3/V4 certification required.
• Scrum Master or SAFe certification required.
• Strong ability to communicate technical concepts to non-technical audiences.

Responsibilities

• Capture, refine, and validate enterprise requirements with stakeholders.
• Lead QA and validation of platform enhancements before deployment.
• Develop and maintain technical documentation for process maps and user guides.
• Coordinate cross-functional teams to ensure on-time delivery of ServiceNow projects.

Skills

Communication

Stakeholder management

Cross-functional collaboration

English proficiency

Education

Bachelor's degree in CS/IT

ITIL certification

Tools

ServiceNow ITSM

ServiceNow ITOM

App Engine Studio

HRSD

CSM

SecOps

GRC

Job description

Requisition Number: 72974

Are you a ServiceNow expert ready to work at enterprise scale shaping digital workflows that impact thousands of employees and operations across a global technology leader?

WHAT IS YOUR ROLE?

As a ServiceNow Business Analyst at Corning, you will be at the center of our enterprise digital transformation driving the adoption, optimization, and governance of our global ServiceNow platform. You will work directly with business stakeholders and cross functional IT teams to translate complex enterprise needs into scalable ServiceNow solutions that deliver measurable value. This is a high impact role within our Digital & IT organization, offering broad exposure to world‑class platform environments across ITSM, HRSD, CSM, SecOps, GRC, and beyond.

Responsabilities

• Partner with business stakeholders to capture, refine, and validate enterprise requirements, ensuring solutions meet quality standards, align with governance best practices, and drive continuous platform improvement.
• Lead quality assurance and validation of platform enhancements, ensuring all changes are tested, documented, and deliver the intended business outcomes before deployment.
• Develop and maintain comprehensive technical documentation including process maps, solution designs, and user guides to support platform adoption, knowledge transfer, and operational continuity.
• Coordinate and collaborate across cross‑functional teams including IT, Operations, HR, and Finance to ensure successful, on‑time delivery of complex ServiceNow projects and transformation initiatives.

WHAT DO YOU NEED TO HAVE?

• Minimum 3–5 years of proven, hands‑on ServiceNow experience in enterprise environments, with demonstrated delivery of complex, larg scale implementations.
• Advanced working knowledge of ServiceNow modules including ITSM, ITOM, SPM, HRSD, CSM, SecOps, GRC, and/or App Engine Studio.
• Active ITIL V3 or V4 certification required this role operates within an ITIL‑aligned service management framework and requires applied ITIL knowledge.
• Scrum Master Certification or SAFe (Scaled Agile Framework) required to support iterative delivery and cross‑functional project coordination.
• Exceptional ability to communicate technical concepts to non technical audiences, manage expectations, and influence outcomes across business and IT stakeholders.
• Strong track record in applying governance standards, process best practices, and quality validation in platform change management.
• Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced English proficiency required for global team collaboration.

WHAT WE OFFER?

• Benefits above law competitive compensation with a comprehensive benefits package that goes well beyond legal minimums in Mexico.
• Career growth a growing Digital & IT organization actively investing in digital transformation your career evolves as the platform scales.
• Global impact work alongside global teams driving enterprise‑wide ServiceNow solutions that impact operations in 50+ countries.
• Hybrid work model enjoy the flexibility of a hybrid work environment designed to support both collaboration and personal productivity.
• Learning & development ongoing access to certifications, platform training, and professional development programs.
• Inclusive culture a diverse and inclusive workplace where every perspective is valued and every contribution is recognized.

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodation to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodations related to disability or religion, please contact us at [e-mail]

More About Us

Corning Incorporated is one of the world's leading innovators in materials science. For more than 170 years, Corning has applied its unparalleled expertise in glass science, ceramic science, and optical physics to develop products that have created new industries and transformed people's lives. Corning's sustained investment in research and development allows us to pioneer breakthroughs in connectivity, life sciences, environmental protection, and advanced displays and to continuously evolve our Digital & IT capabilities to power the enterprise that makes it all possible.