ServiceNow Technical Lead

Corning Inc.; Monterrey; On-site; MXN 1,200,000 - 2,300,000; Full time

Benefits offered by this job

Competitive compensation package

Exposure to global enterprise projects

Professional development and badges/cs

Stable career path

Collaborative and inclusive work env

Equal opportunity employer

Job summary

Corning Inc. in Monterrey is seeking a seasoned ServiceNow Technical Lead to drive enterprise-scale digital transformation from a regional hub in Mexico. You will guide end-to-end ServiceNow implementations, govern platform standards, and partner with global teams to deliver measurable outcomes.

You bring 5+ years of hands-on ServiceNow expertise, ITIL fundamentals, and proven leadership. The role emphasizes cross-functional collaboration, security governance, and a culture of continuous

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• 5+ years of hands-on ServiceNow experience in enterprise environments.
• Experience leading large-scale cross-functional ServiceNow implementations.
• Strong ITIL background and digital transformation experience.
• Experience with third-party integrations and governance.

Responsibilities

• Lead full-cycle ServiceNow implementations from requirements gathering through design, configuration, testing and go-live.
• Act as the primary technical advisor to cross-functional teams and stakeholders, translating needs into scalable platform solutions.
• Oversee and manage third-party integrations, platform governance, and compliance with security and regulatory standards.
• Mentor and develop junior team members, building a high-performing technical team culture.

Skills

ServiceNow

ITIL

Leadership

Stakeholder management

English communication

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow Certifications

Job description

Requisition Number: 74768

Are you a ServiceNow expert ready to lead enterprise-scale digital transformation at a global technology innovator and make a real impact from Monterrey?

Role Purpose

As a ServiceNow Technical Lead at Corning, you will serve as the technical engine behind enterprise wide platform solutions. You will drive end to end implementations, champion governance standards, and be the bridge between business needs and technology outcomes. Your work will directly contribute to digital transformation initiatives that impact teams across the globe, while being based in one of Mexico's most vibrant tech ecosystems Monterrey.

Key Responsibilities

• Lead full cycle ServiceNow module implementations, from requirements gathering and design through configuration, testing, and go live, ensuring alignment with enterprise architecture and best practices.
• Act as the primary technical advisor to cross functional teams and business stakeholders, translating complex needs into scalable, high-performance platform solutions.
• Oversee and manage third-party system integrations, platform governance, and compliance with security and regulatory standards.
• Mentor and develop junior team members, building a high-performing technical team culture focused on innovation and continuous improvement.

Experiences/Education - Required

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of hands on ServiceNow experience in enterprise environments.
• Proven experience leading large scale, cross-functional ServiceNow implementations.
• Strong background in ITIL frameworks and digital transformation programs.
• Experience managing third party integrations and platform governance.
• ServiceNow certifications (CAD, CIS-Discovery, CIS-CMDB/CSDM, or equivalent) are a strong advantage.
• Professional English communication skills for global collaboration.

What We Offer

• Competitive compensation package, with benefits above Mexican labor law.
• Exposure to global enterprise projects with cross regional teams.
• A learning culture with access to professional development and certifications.
• Stable and growing career path within a Fortune 500 innovator.
• Collaborative and inclusive work environment where your expertise drives real business results.
• Equal opportunity employer committed to diversity and inclusion

Equal Opportunity & Accommodations:

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodation to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request, please contact us at [e-mail].

More About Corning

Corning is one of the world's leading innovators in glass, ceramic, and materials science and a global leader in optical communications solutions. From enabling high-speed connectivity to delivering breakthrough materials for the automotive, life sciences, and display industries, Corning's technologies push the boundaries of what's possible. Our Digital & IT teams are a strategic enabler of this mission, building the enterprise platforms that power operations across 130+ countries. Join us and be part of building what's next.