ServiceNow AI Moveworks & Now Assist

Corning Inc.; Monterrey; On-site; MXN 520,000 - 780,000; Full time

Benefits offered by this job

Great benefits

Learning environment

Impactful projects

Global teams exposure

Equal opportunity employer

Job summary

Corning Inc. in Monterrey, MX, is seeking a Product Designer for Employee Experience & Conversational AI to shape digital experiences across ServiceNow and Moveworks.

You will design employee-facing portals and AI-powered support journeys, partnering with cross-functional teams to improve self-service and satisfaction. The role blends UX design, service design, and enterprise collaboration, delivering scalable experiences aligned with corporate requirements.

Qualifications

• Bachelor’s degree in UX Design, HCI, Product Design, Information Systems, Computer Science, Business, Communications, or equivalent experience.
• 5+ years of experience in product design, UX design, service design, digital experience design, or enterprise platform design.
• 3+ years of experience designing enterprise portals, employee experience platforms, service portals, workflow applications, or digital workplace solutions.
• Hands on experience designing or supporting ServiceNow experiences such as Employee Center, Employee Center Pro, Service Catalog, Knowledge Management, ITSM, or HRSD.
• Experience designing conversational AI journeys, guided support flows, fallback experiences, and escalation paths

Responsibilities

• Design employee-facing experiences across enterprise portals, knowledge, service request, and conversational AI channels.
• Create user journeys, wireframes, prototypes, flows, and design specifications to support product and platform delivery.
• Partner with product, engineering, platform, and business teams to improve self-service adoption, search success, and employee satisfaction.
• Ensure solutions are accessible, inclusive, privacy-aware, and aligned with enterprise design standards.

Skills

UX design

Service design

Enterprise portals

Figma

Miro

Lucidchart

Adobe XD

Sketch

Agile collaboration

Stakeholder mgmt

Education

Bachelor’s degree in UX Design or related

Tools

ServiceNow

Moveworks

Job description

Requisition Number: 75129

Are you excited by the opportunity to design intuitive digital experiences that make it easier for employees to get support, find answers, and complete work more efficiently?

Join Corning and help shape modern employee experiences across enterprise portals and conversational AI solutions. In this role, you will influence how employees interact with services across HR, IT, Finance, Procurement, and other shared functions creating seamless, human centered experiences that improve self service, productivity, and satisfaction.

As a Product Designer, Employee Experience & Conversational AI, you will design and improve digital experiences across ServiceNow and Moveworks platforms. You will focus on simplifying how employees access support, knowledge, and services through modern portal experiences and AI-powered conversational journeys. This role combines UX design, service design, and cross-functional collaboration to deliver experiences that are intuitive, scalable, and aligned with enterprise needs.

Major Responsibilities And Tasks Of The Position

• Design employee-facing experiences across enterprise portals, knowledge, service request, and conversational AI channels
• Create user journeys, wireframes, prototypes, flows, and design specifications to support product and platform delivery
• Partner with product, engineering, platform, and business teams to improve self-service adoption, search success, and employee satisfaction
• Ensure solutions are accessible, inclusive, privacy-aware, and aligned with enterprise design standards

What do you need to have?

• Bachelor’s degree in UX Design, Human-Computer Interaction, Product Design, Information Systems, Computer Science, Business, Communications, or equivalent experience
• 5+ years of experience in product design, UX design, service design, digital experience design, or enterprise platform design
• 3+ years of experience designing enterprise portals, employee experience platforms, service portals, workflow applications, or digital workplace solutions
• Hands on experience designing or supporting ServiceNow experiences such as Employee Center, Employee Center Pro, Service Catalog, Knowledge Management, ITSM, or HRSD
• Experience designing conversational AI journeys, guided support flows, fallback experiences, and escalation paths
• Proficiency with design and collaboration tools such as Figma, Miro, Lucidchart, Adobe XD, Sketch, or similar platforms
• Strong communication, stakeholder management, and collaboration skills in Agile delivery environments

What we offer?

• Great benefits above law
• Growing environment that supports learning
• Opportunity to work on impactful digital experiences that improve how employees interact with enterprise services
• Exposure to global teams, modern platforms, and transformation initiatives across the organization
• Equal opportunity employer

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodation to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodations related to disability or religion, please contact us at [e-mail].

More about us

Corning is a global leader in materials science, with a long history of life-changing inventions and category-defining products. Our technologies help enable progress across industries and around the world, from communications and consumer electronics to life sciences and automotive applications.