Senior UX & Product Designer: Employee Experience & AI

Corning Inc.; México; A distancia; MXN 700.000 - 1.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Great benefits

Learning and growth support

Descripción de la vacante

Corning is seeking a Senior UX Designer to craft employee-facing experiences across enterprise portals and AI channels. You will design and improve digital experiences on ServiceNow and Moveworks platforms, focusing on accessible, scalable, and enterprise-aligned solutions.

Responsibilities include creating user journeys, wireframes, and prototypes, and collaborating with product, engineering, and business teams to boost self-service adoption and satisfaction.

Formación

• Bachelor’s degree in UX Design, Human-Computer Interaction, Product Design, Information Systems, Computer Science, Business, Communications, or equivalent experience
• 5+ years of experience in product design, UX design, service design, digital experience design, or enterprise platform design
• 3+ years of experience designing enterprise portals, employee experience platforms, service portals, workflow applications, or digital workplace solutions
• Hands on experience designing or supporting ServiceNow experiences such as Employee Center, Employee Center Pro, Service Catalog, Knowledge Management, ITSM, or HRSD
• Experience designing conversational AI journeys, guided support flows, fallback experiences, and escalation paths
• Proficiency with design and collaboration tools such as Figma, Miro, Lucidchart, Adobe XD, Sketch, or similar platforms
• Strong communication, stakeholder management, and collaboration skills in Agile delivery environments

Responsabilidades

• Design employee-facing experiences across enterprise portals, knowledge, service request, and conversational AI channels
• Create user journeys, wireframes, prototypes, flows, and design specifications to support product and platform delivery
• Partner with product, engineering, platform, and business teams to improve self-service adoption, search success, and employee satisfaction
• Ensure solutions are accessible, inclusive, privacy-aware, and aligned with enterprise design standards

Conocimientos

UX design

ServiceNow

Conversational AI

Figma

Miro

Lucidchart

Adobe XD

Educación

Bachelor's degree in UX Design or related field

Herramientas

Figma

Miro

Lucidchart

Adobe XD

Descripción del empleo

Corning is seeking a Senior UX Designer to craft employee-facing experiences across enterprise portals and AI channels. You will design and improve digital experiences on ServiceNow and Moveworks platforms, focusing on accessible, scalable, and enterprise-aligned solutions.

Responsibilities include creating user journeys, wireframes, and prototypes, and collaborating with product, engineering, and business teams to boost self-service adoption and satisfaction.