Enterprise Customer Success Manager – Social Ads Growth

smartlyio; Ciudad de México; On-site; MXN 700,000 - 900,000; Full time

Job summary

Smartly.io seeks a Customer Success Manager to drive retention and growth within a growing Enterprise CS team. You will manage a book of business, drive adoption, renewals, and expansion, collaborating with partners like Facebook, TikTok, Pinterest and Snapchat.

You will become a Smartly.io platform expert, translating data into actionable insights, and building lasting relationships while informing sales and product direction. Travel may be required for industry events and meetings.

Qualifications

• 5+ years of relevant experience in a customer success or similar customer-facing function.
• Advanced knowledge of social advertising (Facebook, Pinterest, Snapchat, etc).
• Empathetic, positive, and focused on helping customers achieve goals.
• Results-driven with action and collaboration.
• Clear communication and ability to translate data into insights.
• Self-driven with entrepreneurial spirit and strong written/spoken communication.
• Willingness to travel for meetings and events when possible.

Responsibilities

• Act as the main point of contact for customers to deliver an exceptional experience and maximize value.
• Become a specialist in the Smartly.io platform and social advertising to solve customer problems.
• Build and nurture relationships with customers and partners like Facebook and Pinterest.
• Be the voice of customers to inform sales, product roadmap, and strategy.
• Collaborate across Sales, Marketing, Technical Solutions, Services, Product and Engineering.
• Help build a world-class CS organization and a knowledge library to differentiate us.

Skills

Customer success

Social advertising

Relationship management

Communication

Problem solving

Tools

Facebook

TikTok

Pinterest

Snapchat

Smartly.io platform

Job description

Smartly.io seeks a Customer Success Manager to drive retention and growth within a growing Enterprise CS team. You will manage a book of business, drive adoption, renewals, and expansion, collaborating with partners like Facebook, TikTok, Pinterest and Snapchat.

You will become a Smartly.io platform expert, translating data into actionable insights, and building lasting relationships while informing sales and product direction. Travel may be required for industry events and meetings.